IS Analyst Senior Associate - Digital Workplace JP100102
IS Analyst Senior Associate - Digital Workplace JP100102
Posted on :
08-04-2025
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Job Description
Job Title: IS Analyst Senior Associate Digital Workplace (JP100102
Location:Tampa FL.
Employment Type: Contract
Business Unit:Digital Workplace Solutions
Duration: Initial 3 months with likely extensions
Job posting date: 4/18/2022
Note:Onsite 3 days per week Tampa Fl.
3 Key Consulting is hiring aSr Associate IS Analystfor a consulting engagement with our direct client a leading global biopharmaceutical company.
Job Summary:
Member of IT team responsible for
Basic Qualifications:Bachelors degree or Associates with 46 YOE with user desk side support
Top Must have Skill Sets:
Employee Value Proposition:
The person in this role will support insourcing of clients patient contact center insourcing process. You will gain skills delivering user support and day to day management of services.
Red Flags:
1 No end user deskside or technical support services background
2 Lack of strong interpersonal communication skills
Interview Process:
Phone screeningfollowed byPanel interview
We invite qualified candidates to sendyour resume Ifyou decide that youre not interested in pursuing this position please feel free to look at other positions on our websitewww.3keyconsulting. You are welcome to also sharethis posting withanyone you think might be interested in applying for this role.
Location:Tampa FL.
Employment Type: Contract
Business Unit:Digital Workplace Solutions
Duration: Initial 3 months with likely extensions
Job posting date: 4/18/2022
Note:Onsite 3 days per week Tampa Fl.
3 Key Consulting is hiring aSr Associate IS Analystfor a consulting engagement with our direct client a leading global biopharmaceutical company.
Job Summary:
Member of IT team responsible for
- Supporting the Deskside Services team in US / USTO (Thousand Oaks Ca. and work under supervision of US Deskside Service Staff to support USTO end user devices. Specific focus is required on device handling / IMAC (InstallMoveAddChange) activities (such as onboarding new users / termination of users)
- Guiding/monitoring (outsourced) activities to make sure new hires receive their devices in time when joining the client
- Guiding/monitoring (outsourced) activities on device retrieval in case of terminations
- Support US Deskside Service Staff on new upcoming M&A activities.
- Supervise End User outsourced partner on device/asset activities such as handling new device deliveries device quarantining disposal and return to vendor activities.
- Day to Day monitoring on (outsourced) deskside service performance on ticket/SLA compliance (incident request and asset management.
- Support deskside projects and provide guidance and direction to (outsourced) deskside support staff where needed.
Basic Qualifications:Bachelors degree or Associates with 46 YOE with user desk side support
Top Must have Skill Sets:
- Ability to work in a fastpaced highly technical environment.
- Excellent customer service skills with expertise in troubleshooting diagnosing and solving complex problems
- Experience delivering end user & desktop support services within regional or global companies required
- Familiarity with supporting multiple device platforms Windows iOS MacOS
- Working knowledge of ITIL methodologies and systems
- Experience successfully leading or delivery projects that impact an entire organization.
Employee Value Proposition:
The person in this role will support insourcing of clients patient contact center insourcing process. You will gain skills delivering user support and day to day management of services.
Red Flags:
1 No end user deskside or technical support services background
2 Lack of strong interpersonal communication skills
Interview Process:
Phone screeningfollowed byPanel interview
We invite qualified candidates to sendyour resume Ifyou decide that youre not interested in pursuing this position please feel free to look at other positions on our websitewww.3keyconsulting. You are welcome to also sharethis posting withanyone you think might be interested in applying for this role.
Regards
3KC Talent Acquisition Team
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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