Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone anywhere easily.

The team comprises over three thousand selfdriven individuals spanning over 100 countries and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world so we are building the best platform to make that a reality. Our marketleading technology expertise and global team are crucial to the platforms success. We deliver the best products and features in our space enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story

A 30mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire onboard manage pay and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021 we raised another $50M in 2023 doubling our valuation to $12B. Theres never been a more exciting time to join Deel the international payroll and compliance market leader.

As a Deel IT Customer Success Manager you will be responsible for onboarding growing and the success and satisfaction of Deel IT customers focused on improving retention and contributing to the overall company revenue targets.

You identify with the following:

• Develop and nurture: You love to build and strengthen client relationships with your book of business and do so with the longterm in mind.

• Onboard and grow: You will onboard Deel IT customers successfully and will partner for long term growth.

• Guide and coach: You provide tailored support onboarding guidance and training to ensure customers are set up from for success from day one.

• Trusted Partner: Become a trusted partner to your accounts and really give a whiteglove service where you truly understand their business needs present and future.

• Advocate for good: You can be the voice of the customer in Deel IT so we best understand how we can improve and deliver excellence throughout and proactively work as project manager.

• Ahead of the curve: You proactively identify opportunities where we can expand and grow our offering within the client.

• Owner mindset: Youll learn Deels wider product offerings inside and out to ensure that you can support your accounts in their Deel IT journey supported by our Customer Service and Operations teams.

What you need to succeed:

• Walked the walk You have at least 2 years of experience in customer/client success role and really understand how to solve complex problems.

• Competent communicator You are an excellent communicator and you will either be fluent in French or German as well as English.

• Expert Insight Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.

• Creativity and drive You have a creative approach to problemsolving and embrace the challenge with the tools at your disposal.

Bonus Experience

• Previous experience in MDM End Point security or SaaS for IT teams

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits rewards and perks our total rewards programs reflect our commitment to inclusivity and access for all.

Some things youll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work including WeWork access where available

DISCLOSURE

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process we provide Covey with job requirements and candidatesubmitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on the 19th of February 2025.

For more information about our data protection practices please visit our .

You can review the independent bias audit report covering our use of Covey here: https://getcovey/nyclocallaw144.

At Deel were an equalopportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race religion sex national origin gender sexual orientation age marital status veteran status disability status pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed we will communicate with job applicants using Deelspecific emails which include @deel and other acquired company emails like @payspace @paygroup and @safeguardglobal. You can view the most uptodate job listings at Deel by visiting our careers page.

Deel is an equalopportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities backgrounds beliefs experiences identities and perspectives.

Deel will provide accommodation on request throughout the recruitment selection and assessment process for applicants with disabilities. If you require accommodation please inform our Talent Acquisition Team at of the nature of the accommodation that you may require to ensure your equal participation.