Technical Account Manager - Sydney
Technical Account Manager - Sydney
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Job Description
Location: Australia (Sydney)
Join Fortinet a cybersecurity pioneer with over two decades of excellence as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet our mission is to safeguard people devices and data everywhere. We are currently seeking a dynamicTechnical Account Manager to contribute to the success of our rapidly growing business.
As aTechnical Account Manager you will:
- Collect analyse and change recommendations of configuration information.
- Collect and analyse customer network information.
- Collect and analyse packet trace information.
- Recommend actions based on analysis.
- Educate customers (gaps in networking product knowledge etc..
- Provide installation and configuration assistance.
- Be responsible for the reproduction of customer environments on lab equipment.
- Follow up technical cases and manage the right expectation until the closure of the cases.
- Conduct weekly status conference calls with customers to report status of open issues and projects.
- Conduct quarterly site visits for your managed accounts.
- Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada US Central and South America).
- Develop best practice deployment and troubleshooting methodology documentation.
- Analyse support request completion of requests for information and documentation.
- Exercise independent judgment in methods techniques and evaluation criteria for obtaining results.
We Are Looking For:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
- Minimum of 5 years relevant professional experience preferably in the network industry.
- Strong network security and routing experiences.
- Scripting and Windows server app experience.
- Exceptional customer service orientation and strong communications skills.
- Proficient with MS Word PowerPoint and Excel.
- Asset to have CCNA CCNP CCIE and/or CISSP certifications.
- Willing to travel.
- Bachelors degree and/or relevant experience.
Why join us
At Fortinet we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial wellbeing. Join us in bringing solutions that make a meaningful and lasting impact to our 660000 customers around the globe.
We will only notify shortlisted candidates.
Fortinet will not entertain any unsolicited resumes please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet these resumes if considered will be assumed to have been given by the Agency free of any related fees/charges.
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Required Experience:
Manager
Employment Type
Full-Time
