SAP ECS - IT Technology Services Senior Specialist - Sydney 420466
SAP ECS - IT Technology Services Senior Specialist - Sydney 420466
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
Enterprise Cloud Services IT Technology Services Senior Specialist
Responsibilities:
- Extensive handson experience with SAP technologies including SAP NetWeaver Web Dispatcher BOBJ and Cloud Connector.
- Knowledge of nonNetWeaver solutions such as Convergent Charging Convergent Mediation and OpenText is an added advantage.
- Proven expertise in managing largescale Cloud Operations for SAP applications with a strong emphasis on High Availability and Performance Management.
- Specialization in handling Application Disruptions Degradations Incidents Critical Alerts Service Requests and Monitoring to ensure highquality service delivery.
- Indepth experience with SAP system upgrades migrations and conversions.
- Provide adhoc project support and oversee project as required.
- Skilled in documenting technical concepts including Knowledge Base Articles Wiki pages Root Cause Analysis reports and Blog entries.
- Handson experience in optimizing incident management workflows and operational processes to enhance efficiency.
- Play a key role in shaping the vision and driving operational excellence within the ECS Last Line of Defence (LLD) team.
- Serve as a Subject Matter Expert (SME) for complex troubleshooting and advanced incident resolution.
- Work closely with Application Leads Service Engineering and Service Operations teams to enhance the supportability and operability of critical SAP products.
- Collaborate with Product Development and Support teams to contribute to the roadmap feature enhancements and bug fixes.
What youll bring:
- A minimum of 8 years of experience in SAP Basis Cloud Operations Maintenance & Support
- Indepth knowledge of SAP Basis(Netweaver & nonNetweaver Products) with a preference for SAP certification in NetWeaver or S/4HANA System Administration.
- Expertise in managing cloud environments with Hyperscalers (AWS Azure GCP) and experience in automation and provisioning in cloud operations.
- Strong ITIL and deep technical troubleshooting skills to solve & safeguard Critical / Complex activities processed by previous L2 teams
- Proven track record in resolving complex timesensitive issues during critical outages.
- Ability to identify the gaps in IM/SR Operational process & suggest improvements
- Collaborative mindset to work with different stake holders to achieve organisational KPIs
- Ability to handle complex issues with a sense of urgency and work effectively under pressure during major incidents.
- Positive proactive attitude with a customerfirst approach and strong interpersonal skills.
- Exceptional communication and collaboration skills enabling effective crossteam coordination during incidents.
- Occasional weekend support is expected.
Meet your team:
The Application Last Line of Defence (LLD) team in SAP ECS is comprised of expert engineers dedicated to maintaining the continuous availability and performance of customer applications hosted in ECS. Specializing in critical incident troubleshooting service request resolution and proactive prevention of outages this team plays a key role in the rapid resolution of highpriority issues. The team works with both NetWeaver and NonNetWeaver technologies providing ample opportunities to upskill collaborate with internal teams and lead impactful initiatives within the organization.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 420466 Work Area: Information Technology Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.
Required Experience:
Senior IC
Employment Type
Full-Time
