Customer Growth Partner
Customer Growth Partner
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Job Description
At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobips platform is used by almost 80 of the population making it the largest network of its kind and the only fullstack cloud communication platform globally.
Join us on our mission to create lifechanging interactions between humans and online services with new and unseen solutions.
Customer Orientation
- Build and maintain trusted relationship with assigned (top Tier2 clients to achieve overall customer health and growth (regular meetings share Infobip strategy and roadmap help position Infobip against competitors).
- Serve as a focal point for client when it comes to meeting clients business and technical expectations (technical escalations services/product adoption communicate customer feedback and ideasto Product teams). Coordinate different teams in order to best serve customer.
- Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit margin% and crosssells as the most important metrics following with NRR tier2 to tier1 transitions).
- Work closely with Customer Success for existing and future SaaS business.
- Ensure clients account is properly setup / collaborate with Platform Operations teams to arrange setup which enables clients activities based on agreed business scope (account creation and setup route management sender registration allowed content filtration setup and maintenance).
- In cooperation with Revenue Assurance monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting).
- Analyze and forecast clients traffic take immediate reactions to ensure ongoing business growth minimize losses and maximize GP/revenue.
Internal initiatives
- Have an excellent knowledge of Infobips internal tools in order to setup accounts monitor and troubleshoot clients traffic (Qlik SU).
- Coordinate internal teams to timely fulfill clients requirements (Customer Success Sales Engineers Customer Support Technical Account Administration Platform Operations Customer Analyst Procurement Revenue Assurance).
- Update all activities regarding client engagements and opportunities in dedicated tools (SF).
Continuous Development
- Promote team spirit. Help mentor and onboard newcomers.
- Participate in continuing education sessions.
- Get familiar with Infobip products platform and relevant markets.
- Get familiar with clients business and ways they (can) use Infobip.
Infobip employees are people with diverse backgrounds characteristics and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equalopportunity employer.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Employment Type
Full-Time
