Customer Engagement Coordinator 17770
Customer Engagement Coordinator 17770
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1 Vacancy
Job Description
When it comes to performance skills and experience dont tell the whole story. They only tell uswhat to doinknown predictable and contextual situations.
We look for attributes as they tell us how youbehave in all situations particularly unknown challenging or stressful ones when you cant apply your learnt skills.
We have big ambitions and we needpeople who work here to have big ambitions too.
To achieve ourgrowth plans weneed talented and driven people who are curious andcomfortable with uncertainty and step outside their comfort zone to learn and try new things.
Ifyoure the kind of person who rolls up your sleeves and gets stuck in we want to hear from you!
WatchHEREto find out what it takes to be successful and build a better career at MSC.
Requisition ID :17770
Employment Type :Full Time
Job Category :Marketing
Work Location :Wednesbury UK
Potential WorkLocation :United Kingdom : England : Wednesbury
United Kingdom : England : West Midlands
As a Customer Engagement Coordinator you will be an integral part of our customer data team reporting to the Marketing Manager. Qualifying and profiling the right type of customers to the right resources within our business to maximise sales opportunity will be a crucial component to our overall business strategy and growth ambitions.
Are you looking to take your career to the next level Are you hungry and ready to show us what you are made of
When you join MSC we offer you more than just a job we provide the opportunity to grow and develop helping you build your career long term. Great businesses need great people thats where you come in!
What will I be doing
- Proactively speaking to existing and new customers to qualify their business contacts and overall potential spend.
- Actively connect and qualify our core customers by making outbound proactive calls per day capturing critical information such as
- Updated business information
- Address
- Phone number
- Total available spend
- Total metalworking spend
- Industry sector
- Number of CNC machines
- Org structure
- Updated business information
- Updated Contact information
- Contact type and role
- Phone Numbers
- Email Addresses
- Marketing acceptance (optin)
- Updated Contact information
- Conversations will have a technical bias around metalworking and the types of questions to explore with a view to qualifying the right type of customers to our overall strategy and ambition.
- Be inquisitive and ask great questions to understand our customers behaviours and challenges identifying opportunities for growth and ensuring business we currently have is secure.
- Collaborate with internal stakeholders to align opportunities to win business quickly. You will make great strategic decisions to use the correct resource to win at pace.
- Provide insightful feedback to the business to ensure market research is utilised and actioned and we learn from your findings to become better every day.
- Update all relevant activities and actions within our CRM system (Salesforce)
- Maintain customer records and generate relevant market/sales report for Management Team as and when required
What do I need
We are looking for a driven resilient and naturally curious person who can execute meaningful conversations with our customers.
You should be passionate about success opportunity and personal growth whilst always remaining focused on the job and tasks at hand.
We trust that our people will be able to teach you rolespecific skills but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.
Connections:Your interpersonal skills; how well you manage relationships and how rewarding you are to deal with
Thinking:The abilities you draw upon to solve problems learn and be agile
Creativity:How adept you are at creating solutions and working with change.
Drive:Your level of ambition. The pace energy and enthusiasm applied to activities.
Whats in it for me
- At MSC we believe in continuous growth which is why you will have constant access to coaching mentoring and an environment where personal and professional development and successes are celebrated.
- You will also have a commission structure in place with huge earning potential based on your ability to transact and uncover the mass amount of opportunity that is out there within our customers for MSC.
- Love discounts Youll love it even more with our discounts and rewards site which covers all the most popular brands. Whether its a breakaway cashback on essentials or shopping for a special occasion weve got you covered.
- On top of this we give you 25 days of holiday entitlement Bank Holidays. A company pension scheme matched up to 10 of your annual salary. Life insurance is 6 x annual salary plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you.
Why MSC
As one of the UKs Best Companies (awarded 3 Star by Best Companies) we care about our associates.
The journey to the best version of you starts with us. If youre searching for an employerthat will enable you to learn grow and make a difference youve found it.
You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to makea genuine impact
We have created a psychologically safe and inclusive environment wherewe treat our associates as adults and give them autonomyto make decisions takerisks and learn from mistakes.
You will be encouraged to challenge the normmakedecisions and take ownership to make changes enabling you to significantly contribute towards our business success.
Our peoplecentric culture will encourage you to continuously develop both professionally and personally.
From ourculture to our forwardthinking leadership youll soon realise that you have an incredible opportunity here to be your best self.
Whether your career path is vertical or squiggly wed love to watch you grow and reach your full potential with us
We wont just give you a job well enable you to be yourself discover opportunityunlock your potential and design yourcareer.
Required Experience:
IC
Employment Type
Full-Time
