Business Systems Analyst and Administrator
Business Systems Analyst and Administrator
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$ 75000 - 90000
1 Vacancy
Job Description
This role is responsible for various administrative IT processes including network user accounts file system access phone system administration mobile devices ERP system access backup and retention procurement and software licensing.
Duties and responsibilities:
- Serve as Help Desk system lead reviewing and assigning requests to appropriate personnel
- Monitor tickets and communicate status back to the requestor
- Coordinate and provide new hire orientation and training for users
- Provide general user administration for email system and VPN accounts
- Assist in maintaining backup systems and related tape media storage and retention
- Monitor outstanding request backlogs and keep support within service level parameters
- Escalate requests that are not being completed within department resolution guidelines
- Provide general administrative support for Cisco VoIP phone system
- Maintain PC related hardware and software inventories and licensing information
- Provide troubleshooting and support of audio and video equipment in conference rooms and offices
Required Experience:
IC
Employment Type
Full-Time
