Motor Claims Customer Advisor
Motor Claims Customer Advisor
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeMotor Claims Customer Advisor
Leeds/Hybrid
The Opportunity
In this fastpaced and rewarding role you will be responsible for engaging with customers claims teams and third parties to effectively and efficiently manage motor claims. As the point of contact for our customers you will play a critical role in providing exceptional customer service.
Our Claims team is a dynamic highperforming group constantly adapting to the evolving needs of our business and customers. With over 500 talented professionals across the UK and Europe we are proud to represent the strength and diversity of QBE. Handling over 200000 claims each year we are a market leader known for our excellence technical expertise and commitment to delivering outstanding customer service.
If youre passionate about making an impact and shaping the future of claims this is the place for you!
Your new role:
- Serve as the point of contact for customers and providing updates on existing claims
- Provide clear and concise guidance to customers helping them navigate the claims or incident process.
- Provide clear and timely updates to customers throughout the claims process.
- Build and maintain strong working relationships with both colleagues and external partners will be key to your success.
- Maintain a high level of professionalism and customer service at all times.
- Adhere to company policies and procedures to ensure a smooth and efficient customer experience.
About You
Dont worry if you dont have prior experience well provide comprehensive training to set you up for success. What matters most is your positive attitude attention to detail and the drive to contribute to the teams success!
- Excellent organisational and time management skills.
- Good communication skills both verbal and written.
- Ability to prioritise and manage workload efficiently with a keen eye for detail.
- Ability to handle sensitive situations with empathy and professionalism.
- Knowledge of Word and Excel.
- Previous customer service experience is preferred but not necessary.
We have an excellent training program lined up for you and your role will officially begin in March 2025!
Why QBE At My Best
At QBE we want our people to feel rewarded and inspired to perform at their best thats why we have created At My Best. Its our connection our way of showing we have your back. We understand that one size doesnt fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business our QBE DNA to support our people. Everything we do is underpinned by our QBE DNA.
Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job we have adopted flexible working across the company and welcome this conversation https://qbeeurope/careers/flexqbe/.
With more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are downtoearth passionate and kind.
To find out more about why you should work for QBE visit our careers website.
At My Best QBE Benefits
You are more than your work and QBE is more than a workplace which is why we provide you with the benefits support and flexibility to help you concentrate on living your best life personally and professionally.
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working balancing work and life is important so our flexible working opportunities are open to all this can include parttime job share and compressed hours.
Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10 of your basic salary.
Private medical insurance we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.
Short term remote work abroad you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our netzero goal to achieve yearonyear reductions in carbon footprint by investing more in green businesses than the broader market so your savings are looking after the planets future as well as your own.
CycletoWork benefit from regular exercise whilst making your commute greener and cheaper select a bike and/or accessories up to the value of 5000.
To find out more visit ourReward Page
QBE Awards
Some of the awards QBE are proud to have won been a finalist for and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5Star Cyber Awards 2024: QBE rated as a 5Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5Star Employer
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter the UN Womens Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE we are promoting an accessible workplace for all which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a netzero economy enabling a sustainable and resilient workforce and partnering for growth through innovative sustainable and impactful solutions. For further information regarding QBEs sustainability targets including our netzero pledges and inclusion of diversity targets and our awardwinning impact investment initiative Premiums4Good please visit our Sustainability homepage and read our latest Sustainability Report
What next
If you have a passion to contribute to QBEs vision of enabling a more resilient future for our customers and the community we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment what if it was yours too
APPLY NOW and lets make it happen!
Skills:
Active Learning (Inactive) Claims Administration Communication Critical Thinking Customer Service Data Entry Document Management Insurance Claims Processing Intentional collaboration Managing performance Microsoft Applications Prioritization Process Compliance Self Motivation Time ManagementHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
