Claims Care Advisor II
Claims Care Advisor II
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Job Description
YOURE ALL ABOUT GOING THAT extra
MILE TO HELP others.
The Opportunity
How many times have people said to you youre such a good listener Or I knew I could count on you. In fact the only thing you love more than providing excellent customer service is knowing youre giving someone that important peace of mind by helping them through the claims process. Were looking for someone like you to provide excellent customer service through communicating the claims process and creating expectations that lead to peace of mind and confidence for the policy holder.
A Place to Belong
AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy:
- Flexible benefits with 5 different packages to select ranging from $1000 - $3000 health and wellness spending accounts.
- Outstanding employer-paid Retirement Savings Plan (5% AMA contribution 5% AMA matching)
- Great AMA discounts like 50% off memberships driver education programs and registry services.
- Unlimited learning opportunities including full Udemy access and dedicated learning time for personal development.
- Paid time off including 3 weeks of vacation Me-Day and Volunteer Day. Also the flexibility to purchase 1 or 2 weeks vacation time spread across multiple pay periods.
Who You Are
- You enjoy working with a dynamic team while having the opportunity to share your knowledge decision making and expertise confidently.
- You not only have a way with people; your communication is top-notch both verbally and written.
- New challenges and daily tasks No problem! You excel at juggling your day by prioritizing planning and organizing your tasks in a fast-paced environment.
- Youre not only an ace problem solver you have an eagle eye for detail and youre pretty good at thinking fast on your feet.
- You understand that sometimes all a person needs is empathy and youve got that in exceptional customer service is your priority.
How Youll Make an Impact
- Report to the Supervisor Claims Care Team.
- Answering and responding to claims inquiries claim intake and managing each claim to closure through various channels.
- Responsible for rental management total loss and cash settlements processing payments subrogation and some administration tasks.
- Adhering to the claims handling practices in accordance to company policies and procedures.
- Ensure claims handling practices adhere to legislative and regulatory requirements.
What You Bring to the Table
- You have a high school diploma.
- You demonstrate service excellence.
- You have excellent telephone and computer skills.
- Your ability to communicate is equally matched by your excellent telephone etiquette and professionalism.
- You have a willingness to pursue ongoing education within Insurance.
- Youll get bonus points if you have knowledge of claims procedures and/or insurance policies.
Belonging Matters Here
AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you feel supported throughout your journey with us.
WORK MODEL:
Hybrid-Light-We thank all applicants for their interest; however only those selected for an interview will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
