Sales Support Manager
Sales Support Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet a courageous committed and caring company where everyone has courage to shine.
POSITION DESCRIPTION
Country: North America
Location: Salt Lake City UT
Approver: Services Manager and HR
Status: Open
Business Area: Services
Sales Support Manager
PRIMARY ROLE RESPONSIBILITY:
The Sales Support Manager is responsible for management and work involving the customer service team demand planner and local procurement teams. Special attention to inventory management and parts ordering processes within the North America service centers.
REPORTING TO:
Services Manager North America
KEY RESPONSIBILITIES INCLUDE:
Business Growth and Functional
- Management of customer service team supporting all parts supply and fulfillment of sales orders
- Inventory control planning and adjustment to meet supply and demand in accordance with fleet quantity and materials aging
- Management of local purchasing efforts aligned with the business plan to match inventory requirements
- Management of an ecommerce platform supporting order intake
- Pricing analysis and updating in accordance with market and global requirements
- Forecasting aligned with expected order intake and historical spend
- Participate in inventory valuation Approval of current unsold stock levels in North America.
- Management of local equipment spare parts lists assisting in managing both customer and internal inventory levels.
- Optimal inventory levels calculations of expected lead time vs inventory on hand vs expected demand.
- Performance Metrics KPIs
Oversight of materials analysis
- Ontime delivery
- Order fulfillment rate
- Number of inventory turns
- Obsolete inventory (writeoff considerations)
- Oversight of backlog reporting to customers work with global purchasing along with local purchasing. Find the best sourcing options available in the event of an extensive delay. Responsible for checking shipments going in and out of the company and ensuring that all orders are delivered correctly.
- Evaluate input from the Sales Team and Normet Customers regarding inventories within North America and the customer sites.
- Managing supersessions of parts and oversight of component exchange program.
Financials
- Order intake forecast against actual
- FTE actual cost vs forecast optimization for the best utilization of resources
Stakeholder Management
- Customerfocused to positively support the growth of Normet.
- Customers include both internal and external stakeholders
- A proven ability to conduct work professionally.
People and Team Management
- Active role in the development of the team maintaining a high quality and respectable service organization in the sales area.
HSEQ Health Safety Environment and Quality
- Complies with all Normet policies with HSEQ and ensures compliance with team members.
- Active participant in ensuring Normet operations and products supporting HSEQ initiatives.
- Provide support for risk assessments lead incident investigations and be responsible for reporting/improvements where needed.
- Ability to support the creation and updating of HSEQ documentation where applicable.
Personal Responsibility
- Ensures compliance to Normet Values & Normet Policies and Procedures.
- Continuous improvement journey with behaviors supporting improved product knowledge learning and development and competency training.
- Retain existing industry certifications and where applicable acquire updates and advancement.
- Active contributor and team member in both the sales and service teams in North America.
QUALIFICATIONS AND EXPERIENCE:
- A minimum of 5 years experience in supply chain management.
- Bachelors degree in business administration supply chain or business development.
- Capacity to operate in a demanding environment with competing priorities.
SKILLS & COMPETENCIES:
- An elevated level of responsiveness organization and interpersonal skills.
- Detail orientation financial acumen managing local and remote teams strong command of productivity ERP and data entry software.
- Excellence in written and verbal communication.
- Budget/forecasting financial management skills.
ADDITIONAL INFORMATION:
- At times the role will be required to undertake tasks outside of this position description. Taking into consideration the relevant skills and experience at the request of the reporting manager.
- This role is to have a normal work week in accordance with regular business hours Monday Friday 40 hours. There may be weekends or longer hours depending on team activities.
COMPLIANCE & AUTHORITY:
Normet Employees have a responsibility to:
- Protect ones health and safety and avoid adversely affecting the health and safety of any other person
- Comply with Normet safety policies procedures and work practices.
- Ensure contractors and visitors are aware of all necessary safety instructions and information when on Normet premises.
- Must wear specific PPE clothing and items relevant to the task being undertaken.
- Must read and understand all relevant SOPs pertaining to any equipment/machinery/vehicles.
- Must report all safety issues and or emergencies in the workplace.
- Compliance with Normets Quality systems and standards relating to ISO 9001:2015
- Must have legal work authorization for the United States
#LIDNI
Come and share your courage to shine with us!
Required Experience:
Manager
Employment Type
Full-Time
