Customer Experience Manager
Customer Experience Manager
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Salary Not Disclosed
1 Vacancy
Job Description
This isnt just another customer service role this is your opportunity to lead the front lines of a premium sports betting experience. Picture yourself as the orchestrator behind every thrilling moment our customers encounter ensuring that every interaction feels personal impactful and unforgettable. Were seeking a bold strategicCustomer Experience Managerwho doesnt just manage teams but inspires them to push boundaries and redefine excellence.
If you live and breathe sports betting know what makes passionate fans tick and thrive in highstakes environments this role is crafted for you.
Your keyjobresponsibilities as theCustomer Experience ManagerinCape Townwill include:
- This isnt about clocking in hours its about igniting passion within your team. Mentor challenge and elevate a squad of customer experience pros who are as obsessed with customer satisfaction as you are.
- Set goals that dont just meet expectations they shatter them. Drive performance that makes competitors envious and customers loyal for life.
- Think beyond scripts. Deliver tailored support that resonates with diehard fans and firsttimers alike treating each interaction like its game day.
- Dive deep into customer feedback and behavioral data uncovering hidden patterns and translating them into gamechanging strategies.
- Spot problems before they erupt. Tackle challenges headon turning potential setbacks into opportunities for growth.Process Architect: Ditch outdated processes. Design smarter faster and more efficient systems that leave both customers and team members smiling.
- Be the goto expert on sports betting trends regulatory shifts and emerging customer behaviors.
- Collaborate with marketing product development and tech teams to create a seamless fan journey that feels effortless but packs a punch.
Requirements
Requirements for thisCustomer Experience Manager jobinCape Town:
- 7 years of experience leading highimpact customer service teams ideally in fastpaced customerobsessed environments.
- You dont just understand sports betting you get the culture the thrill and what drives fans.
- A history of transforming average service into unforgettable experiences that keep people coming back.
- Skilled at dissecting customer data identifying trends and crafting strategies that make a real difference.
- You can zoom out to see the long game while handling the daytoday with precision.
- Whether youre presenting to executives or coaching your team your words inspire action.
- You dont wait for opportunities you create them. Resultsdriven with an entrepreneurial spirit.
- Proactive resourceful and unafraid to challenge the status quo.
- Comfortable navigating CRM platforms and leveraging tech to enhance the customer journey.
If youre ready to elevate the customer experience challenge the status quo and leave your mark on the sports betting world we want to meet you. Apply now and show us what exceptional really looks like. If you meet the above requirements for thisCustomer Experience Manager jobinCape Townwe would like to hear from you!
Required Experience:
Manager
Employment Type
Full-Time
