Client
An existing client has asked ICG to curate and assemble a small number of senior specialist resources to help them build a new digital direct channel. The project is a clean sheet and will cover the whole lifecycle and important product and service components.
This is a critical new initiative for theenterprise and will commence in earnest next year with a soft start later this year.
Role
- Support the design blueprinting and building of a digital direct AI supported channel
- Coordinate design and implementation of crosschannelprotocols with existing stakeholders
- Build out CX operating interfacesservice delivery modeland supportingprotocols
- Build and refine business case build options and inject project management disciplines
Skills and experience required:
- Engaging with senior client executives on critical strategic initiatives
- Deep demonstrated knowledge of the Australian wealth IndustryMultiple experiences buildingGreenfields AIsupporteddigital channels
- Substantial project experience working under pressure at a branded consulting firm or in missioncritical internal project teams
Logistics
Start date:starting before the holidaysDuration: 69 monthssupport will be on a parttime basis initially and will ramp up after the holidays. Full time roles available for the project lead and technology team other roles will be guided by the project needs
Location:Sydney and Melbourne preferred. Interstate considered Offshore ineligible
Rate:The daily rate to the consultant will be AUD$2250 per day for SMEs reflecting theseniorityrequired and parttime nature of the role and $2000 for the project lead.
ApplicationClose date:No later than Wednesday 6th November 2024 12noon
APTs must be lodged within 48 hours.We will review all APTs and select the best 3 for the client. The client will then conduct interviews.
Please note that the net rate quoted is an ICG Affiliate rates available for ICG Members only.Any previously agreed and documented rates for candidates introduced to ICG via approved 3rd parties will be honoured.
To apply for this BAF Please log into the link below to apply online to ICGs new Application Tracking Software (ATS)
http://internalconsulting/applynow/
If you are aware of a suitable candidate for the role please forward on.
| |
Required Experience:
Contract