chat support non-voice
chat support non-voice
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Job Description
JD
Title: Customer Support Associate (Chat Support)
Position Summary
Customer Support Associates are responsible for handling emails or chats from customers and call back regarding a variety of requests around product and services. Using their knowledge of products or services as well as great customer service skills these professionals address issues provide support and offer information as needed to keep customers satisfied. Specialists require indepth knowledge of the products or services being rendered great communication skills and customer handling skills. The ability understand customer requirement is also essential. Demonstrated success in customer service is required.
Duties and Responsibilities
Answers inquiries by clarifying desired information; researching locating and providing information.
Determines requirements by working with customers.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information ensuring highest standards at all times
Employment Type
Contract
