Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leadingedge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 16000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

I. Major Responsibilities:

1. Coordinates the activities and the management of one of more areas of the laboratory in collaboration with the section director (MD or Ph.D. of that area and the Director of Lab Operations or AVP of Lab Operations and Administration.
2. Manages quality and throughput of results; ascertain reliability of test results; provides assistance as needed in troubleshooting and results interpretation.
3. Plans organizes delineates and schedules duties and responsibilities of one or more areas of the laboratory; responsible for assuring appropriate training and continuing inservice training instruction of all assigned personnel.
4. Maintains medical laboratory productivity by monitoring workload of functional areas identifies peak and slack periods and makes operational or staffing adjustment.
5. Responsible for medical laboratory equipment performance by establishing quality standards; developing operations quality and troubleshooting procedures; ensuring staff compliance; certifying instrument performance; arranging equipment replacement service and repair.
6. Manages Quality Control maintains equipment and procedure manuals and required records and reports.
7. Responsible for laboratory section billing compliance monitoring revenue and usage reports monitoring billed units and providing the billing office with identified items needing updates or resolution.

Standard Management Level Responsibilities:

1. Directs and supervises assigned personnel including performance evaluations scheduling orientation and training. Makes recommendations on employee hires transfers promotions salary changes discipline terminations and similar actions. Resolves grievances and other personnel problems within position responsibilities.
2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
4. Provides effective direction guidance and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with systemwide initiatives.
5. Encourages and supports diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism respect tolerance civility and acceptance toward all employees patients and visitors.
6. Integrates diversity into departmental objectives such as hiring promotions training vendor selections etc.
7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
8. Ensures compliance with regulatory agencies such as Joint Commission DPH etc. Develops and maintains procedures necessary to meet regulatory requirements.
9. Ensures that department complies with hospital established policies quality assurance programs safety and infection control policies and procedures.
10. Ensures adequate equipment and supplies for department.
11. Develops and maintains established departmental policies procedures and objectives.
12. Ensures compliance to all health and safety regulations and requirements.
13. Maintains regular reliable and predictable attendance.
14. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Bachelors degree of Science.
2. Equivalent to MT (ASCP) HT (ASCP) CT (ASCP) PBT (ASCP)certification.
3. Must qualify as high complexity testing personnel under CLIA regulations where required

Preferred:
1. Masters degree in management or related field

Experience/Skill:
Required:
1. 6 years laboratory experience.
2. Two years of experience in a leadership role
3. Knowledge of evaluation methodologies data analysis i.e. statistics QC/proficiency testing and analytic root cause analysis.
4. Must possess the interpersonal and communication skills (both oral and written) needed to provide effective participative leadership and for successful communication with all levels of staff.

Preferred:
1. Specialty certification in specific area of management highly desirable.
2. Experience with CAP and Joint Commission regulatory processes
3. Demonstrated proficiency with Microsoft products.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listedin this description may be substituted for the above requirements.

Departmentspecific competencies including agespecific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a laboratory environment.

ADDENDUM FOR MANAGER OF QUALITY AND REGULATORY AFFAIRS ROLE

I. Position Summary:

Responsible for leading a wide range of quality and facility safety processes ensuring that UMMMC Laboratories are in compliance with applicable regulatory agencies. The manager is responsible for facilitating the alignment of the medical center safety goals with the Quality and Safety annual plan for the laboratories. Coordination and oversight of special projects associated with process improvement staff safety and QPIs are also key components of this manager role.

II. Major Responsibilities:

1. Collaborates with department leadership to implement facilitate and audit the performance improvement standards compliance audits and regulatory inspections (mock scheduled and unannounced) for the laboratories.
2. Monitors key indicators daily and evaluates the opportunities for improvement in each lab division. Works with Section Managers/Directors from both internal and external operations to develop plan of action to address any deficiencies or trends and to ensure compliance with the hospital risk management reporting procedures.
3. Collaborates with the Directors of the Department and the Director of Quality in the formulation and annual assessment of the Quality Management Plan environmental health and safety programs and training for the laboratories.

III. License/Certification/Education:

1. Must qualify as high complexity testing personnel under CLIA regulations.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.