Assertive Outreach Intensive Case Manager Rapid Intervention and Support Team
Assertive Outreach Intensive Case Manager Rapid Intervention and Support Team
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Job Description
Assertive Outreach Intensive Case Manager Rapid Intervention and Support Team
Posting #:4037Posting Date: 03/27/2025 Posting Closing:04/07/2025 4:00 PM
Have you heard of us
Wesley is a longstanding local nonprofit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs housing & homelessness and resettling newcomers to Canada in Hamilton Halton and Brantford.
We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected.
Our Equity Diversity and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.
All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team you will be contributing to an environment that promotes equity respect and inclusion for all.
Are you the one were looking for
We are seeking a dynamic highly motivated Assertive Outreach Intensive Case Manager who demonstrates our values of compassion accountability responsiveness and empowerment; to our clients families and each other.
Within a multidisciplinary team the Assertive Outreach Intensive Case Manager provides assertive outreach support and assistance to people living in tents on the streets and in precarious housing situations across Hamilton. Clients will have poor health and mental health substance use problems with complex needs. The Assertive Outreach approach is consistent and persistent outreach to individuals who often will not want this contact. The position through outreach connects profoundly marginalized people to housing primary health care harm reduction and addiction supports mental health services and other supports that individuals will require.
This position is integrated into the Hamilton Police Services Social Navigation Team and uses a collaborative approach working with a variety of police EMS health care mental health housing and social services to identify needs and connect individuals to supports. The position requires a large degree of independent work and high motivation in highstress environments to act as aliaison and representative of Wesley in the broader community. The position works to enrich the quality of life of the client and promote their full and meaningful inclusion in the community.
This position is a unionized fulltime temporary position. The contract ends onJune 30 2025. The rate of pay is $26.88per hour. Hours per week are 40.
Key Responsibilities:
- Working in a teambased environment composed of a sworn police officer EMS paramedic this position provides intensive case management services to assist in the active engagement of people who are profoundly marginalized homeless living in encampments and other unsafe situations live in emergency shelters or are vulnerably housed in the wider community.
- Using a traumainformed approach provides assertive outreach services that focus on client needs andindividual choice promotes client involvement and is flexible in response to a clients situation and needs
- Provides assertive outreach in the community; able to work rotation shifts during the weekend and flex hours which meets theneeds of participants in the community.
- Uses evidencebased tools to assess the vulnerability of outreach clients in order to respond to those individuals that are most vulnerable and require a rapid response the prioritization approach is to assist the person to exit homelessness andreduce the likelihood of severe trauma andillness.
- Attends daily Hamilton Police Services briefings and team meetings Document regularly in individual client files and logs relevant/required information.
- Provide assertive outreach services by directly approaching people in their environment who are homeless or at risk of homelessness who potentially are in poor mental and physical health experiencing substance use issues and/or experiencing profound deprivation
- Provide clients with the skills information and options they need to be empowered and make informed choices about their behaviour.
- Connect clients to drug and alcohol housing health mental health and other mainstream services through supported referrals or other appropriate means.
- Develop networks and work collaboratively with support services government agencies and other appropriate service providers in order to provide clients with seamless and joined up services.
- Assist with program assessments goal planning and appropriate referrals of clients to facilitate client movement into stable housing or other supportive living environments.
What you will bring:
- Postsecondary degree Bachelor of Social Work required along with registration or eligibility for registration with OSCWSSW. An equivalent in the Social Services Human Services or related postsecondary degree will be considered along with experience.
- 35 years ofexperience demonstrating the ability to establish effective working relationships through mobile or placebased outreach with people from a wide range of socioeconomic cultural and linguistically diverse backgrounds.
- Must meet Hamilton Police eligibility criteria including passing police records criminal records judicial matters and vulnerable sector checks.
- Demonstrated experience in forming strong and productive professional relationships with other agencies in the community
- Ability to demonstrate patience compassion nonjudgement and flexibility.
- Nonviolent crisis intervention First Aid/CPR and Food Safe Handler training certification are required.
- Must be able to meet the travel requirements of the position.
Invest in Yourself as we Invest in You! Wesley offers
- A positive work culture that prioritizes all staff having an opportunity to contribute
- A supportive team that will empower you to achieve great milestones!
- Fun and engaging organizational events such as our Staff Appreciation Event
- Professional development and training opportunities
- Employee Assistance Program Available Immediately
- Employee Discounts
Please Apply Via: Our Wesley Bamboo Portal:
- Click on this link: From there you can access all of Wesleys job postings
Wesley is an equalopportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls please. More information about Wesley can be found on our website at .
Required Experience:
Manager
Employment Type
Full-Time
