Student Service Professional

General Purpose and Scope of Position: The Student Services Professional (SSP) serves as the initial point of contact for students on the Kokomo campus providing guidance and support in key areas such as Admissions Registration Financial Aid Orientation Assessment and Business Services. The SSP helps students navigate these processes efficiently and ensures they are wellinformed about available resources. This role focuses on assisting students with their transition into Ivy Tech answering questions and directing them to appropriate campus services as needed. The SSP is knowledgeable in Assessment Registration and Financial Aid/Business Office Support to facilitate a smooth student experience. The position requires the employee to work two days a week 9am6pm.

Major Responsibilities:

Student Services Professional Responsibilities:

• Conduct targeted outreach to newly admitted students to coach them through their next steps and help prepare them for the first weeks of classes
• Manage caseload in a manner that promotes retention persistence and student success through proactive interactions and interventions
• Maintain and monitor case notes in electronic student record systems

• Assessmentrelated responsibilities: Answer questions and assist students with processes related to assessment questions and reviewing/applying assessment waivers and make appropriate referrals to resources such as study materials the Tutoring Center or the Academic Advising Center

• Registrationrelated responsibilities: Counsel and assist students with the online registration process answer questions and assist students with Degree Tracker

• Financial Aidrelated responsibilities: Answer general questions and/or make referrals to the Financial Aid Office for inquiries and completion of items related to the application for financial aid (FAFSA) verification loan program eligibility and requirements standards of progress state and federal awards scholarships and workstudy opportunities
• Business Office Supportrelated responsibilities: Answer inquiries related to Bookstore accounts fund disbursements Bank Mobile tuition and fees payment options accounts collections and bursar holds. Make appropriate referrals to the Business Office when necessary
• Engage in behaviors that create an inclusive environment in which all people are valued supported and respected
• Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)
• Recruit on behalf of Ivy Tech sharing and selling the benefits of the Community College to meet the goal of increasing the number of inquiries and applicants to the College along with the conversion of those inquiries and applicants to help move students through the enrollment process.
• Manage effectively track and recruit potential student groups with the use of a client relationship management (CRM) tool. Using Ivy Connect to assess the effectiveness of various recruitment efforts and adjust based on intake and conversion numbers.
• Responsible for keeping current with academic and student affairs program changes.

Starting Salary Range: $40000 $43000 based on skills experience and education

WORK HOURS:Most weekdays from 8:00 am 5:00 pm with two days per week working from 9:00 am 6:00 pm. Some evening and Saturday hours may be required

BENEFITS OFFERED:

• This is a fulltime position with benefits available immediately upon hire. Enjoy outstanding benefits including:
• Retirement Plan with 10 Employer contribution no match necessary with no waiting period.
• Excellent Comprehensive Health & Wellness Benefits including voluntary benefits: medical dental vision retirement life insurance spouse/child life insurance and Short and LongTerm Disability Insurance.
• Paid time off: vacation sick volunteer and bereavement.
• Paid holidays: 9 paid holidays plus paid winter break between December 25th and January 1st.
• Free tuition at any Ivy Tech location for employee spouse and qualifying dependents.
• Tuition Assistance is available for those pursuing higher education including undergraduate and graduate certificates degrees and doctoral programs at any federally recognized regionally accredited institution.
• Professional Development opportunities.
• Eligible employer under the DOL Public Service loan forgiveness program.

Minimum Qualifications:

• Associate degree required bachelors preferred

Preferred Qualifications:

• Strong communicator: exceptional interpersonal and oral/written communication skills with a proven ability to positively interact with customers students staff or faculty
• Strong administrative and computer skills
• Ability to take initiative and complete tasks
• Ability to exercise independent judgment related to college policies
• Flexibility to attend meetings or events after normal working hours
• Prefers to work in a team

Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.