Student Finance Counselor

QUALIFICATIONS REQUIREMENTS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires a strong working knowledge of higher education federal and state financial aid programs policy and procedures and processes as well as demonstrated administration of regulations governing those programs
• Proficiency in Microsoft Office specifically EXCEL worksheets and formulas
• Strong organizational analytical planning and communication skills
• Excellent communication skills both verbal and written.
• Ability to work both independently and collaboratively in a dynamic and demanding environment.
• Proven ability to manage multiple complex assignments with sensitivity to deadlines priorities and changing circumstances.
• Demonstrated professional work ethic and positive problemsolving attitude and troubleshooting skills
• Ability to apply general rules to specific problems to produce sound solutions

EDUCATION AND/OR EXPERIENCE

Associates degree or experience equivalent required with a minimum of two years in Student Billing or Financial Aid with focus on compliance; minimum of two years Student Billing or Financial Aid experience required. NASFAA Financial Aid credentials preferred and may be considered to supplement education/experience requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

Maintain knowledge of diversityrelated issues legislation and best practices.

• Responsible for accurate and timely awarding of financial aid to include but not limited to federal aid state aid institutional aid and aid from other sources.
• Responsible for resolving cost of attendance and over awarding issues timely.
• Responsible for verification and award adjustments as required federal state and institutional policies including but not limited to Return of Title IV and Satisfactory Academic Progress processing and advising
• Responsible for ensuring and verifying the accuracy and timeliness of institutional charges to student accounts.
• Responsible for resolving billing issues as related to but not limited to tuition fees housing bookstore charges sponsors and sponsorships.
• Responsible for refunding students accurately and in compliance with all federal state and institutional policies
• Responsible for recording sponsor billing and payments
• Responsible for posting and reconciling daily payments and deposits
• Responsible for monitoring student files to prohibit inaccurate billing and overawards due to enrollment changes and/or package adjustments

• Work alongside the Student Financial Services team members to bill students accurately and award aid with the highest level of integrity and compliance
• Responsible for monitoring student files to prohibit inaccurate billing and overawards due to enrollment changes and/or package adjustments
• When account adjustments are necessary communicate with students and staff to educate and advise to ensure that the impact on student accounts are minimal
• Mentor and build skills in fellow counselors and peers.
• Attend regular training in customer service and student financial aid training to increase understanding for administering student accounts in the most professional effective manner
• Assist the Director with special projects reporting and internal controls as requested
• Perform other duties as may be assigned by the appropriate authority.

SUPERVISORY RESPONSIBILITIES:

none

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to use hand to finger handle or feel objects tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand walk sit taste and smell. The employee is frequently required to sit.

The employee is occasionally required to stand; walk; and stoop kneel crouch or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those

an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate and the employee is occasionally required to perform job responsibilities in the outdoors and off site.

We promote a culture of inclusion for all employees that respects individual strengths ideas and capabilities. We believe that our differences enable us to make better decisions drive innovation and deliver better results.

Mission

Hinds Community College is committed to moving people and communities forward by helping develop their purpose passion and profession.

Vision

Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi.

Values

Hinds Community College aspires to the following IDEALS:

• INTEGRITY
• DIVERSITY
• EXCELLENCE
• ACCOUNTABILITY
• LEADERSHIP
• STEWARDSHIP

In compliance with Title VI of the Civil Rights Act of 1964 Title IX Education Amendments of 1972 of the Higher Education Act Section 504 of the Rehabilitation Act of 1973 the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race color national origin religion sex age disability or veteran status in its educational programs and activities. We recognize our responsibility to provide an open and welcoming environment that fosters a culture of diversity equity and inclusion for employees and students to collaboratively learn work and serve our communities.

The following have been designated to handle inquiries regarding these policies:

EEOC Compliance: Coordinator of Campus Culture and Diversity

Box 1100 Raymond MS 39154; Phone:or Email:.

Title IX: Associate Vice President Student Services Title IX Coordinator

Box 1100 Raymond MS 39154; Phone:or Email:.