Collections Specialist
Collections Specialist
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Job Description
Position Overview: As a key member of the finance team the Collections Specialist will work closely with Client Executives clients and internal departments to ensure accurate and efficient collection of payments contributing to the companys financial health. Reporting to the Finance Operations Manager the Collections Specialist handles essential tasks including reviewing aging report collecting outstanding payments communicating with facilities to ensure prompt payment and reviewing clients payment history for future placement discussions.
Key Responsibilities:
- Review and analyze aging reports to identify overdue accounts.
- Initiate contact with clients via phone email and mail to collect outstanding payments.
- Follow up on pastdue invoices and work with clients to resolve payment issues.
- Negotiate payment plans when necessary and ensure adherence to agreedupon terms.
- Maintain professional and courteous communication with clients while addressing payment discrepancies and billing inquiries.
- Investigate and resolve any discrepancies or disputes that delay payment.
- Collaborate with Client Executives and the billing department to reconcile accounts and resolve invoicing issues.
- Escalate unresolved accounts appropriately ensuring compliance with company policies and procedures.
- Maintain accurate and uptodate records of all collection efforts and communications.
- Prepare and submit regular status reports on collection activities and outstanding accounts.
- Ensure compliance with applicable regulations and company policies related to collections.
- Stay informed of industry trends and best practices in healthcare staffing collections.
- Other jobrelated duties as assigned
Qualifications:
- 2 years of experience in collections accounts receivable or a similar role preferably in the healthcare or staffing industry.
- Proficiency in Microsoft Office Suite (Excel Word and Outlook).
- Experience with accounting or collections software (e.g. QuickBooks NetSuite or other accounting systems) and CRM systems (e.g. Bullhorn Salesforce or other systems).
- Strong attention to detail and accuracy in managing financial records.
- Excellent verbal and written communication skills with the ability to negotiate effectively.
- Excellent communication and problemsolving skills.
- Ability to prioritize tasks manage time effectively and meet deadlines in a fastpaced environment.
- Ability to prioritize tasks manage time effectively and meet deadlines in a fastpaced environment.
- The role requires the ability to handle sensitive information with confidentiality.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
