IT Operator-12355-Onsite
IT Operator-12355-Onsite
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TuesFri 10hour dayshift slot**
141 Security Drive Winchester VA 22602**
Basic Purpose
Provide onsite technical support and monitor Navy Federals data center and equipment to ensure continuous availability. Perform troubleshooting escalations and resolve incidents and problems when detected. Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance. Able to innovate and make decisions on his/her own but also know how to take direction when it is given paying attention to all details involved.
Responsibilities
- Ability to perform data center installation & maintenance with minimal supervision (rack & stack cabling parts replacement etc.
- Experience with server installation & maintenance (rack & stack HDD memory CPU RAID batteries NICs etc.
- Provide data center staging deployment and logistics/asset management support
- Perform site builds & refreshes while meeting current quality standards
- Data Center hardware break/fix/move/add/change; component replacement hardware troubleshooting
- Extensive enterprise cable installation experience as well as industry cabling standards
- Ability to provide adequate fiber and copper cable testing with minimal supervision
- Ability to terminate Cat 6 cabling
- Create/update/maintain rack elevations within a DCIM application (Nlyte)
- Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure
- Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance in accordance with established criteria
- Provide status reports on active or resolved issues
- Perform preventative maintenance to various network and data center equipment to ensure efficient operations and escalate as needed
- Cognizant of Data Center Safety Standards
- Lift equipment weighing 50 lbs.
- Perform other duties as required
Qualifications knowledge skills and abilities
- Intermediate Data Center / IT Operations experience
- Software & Hardware tools utilized to perform day to day Data Center functions
- Knowledge of LAN/WAN topologies protocols and standards
- Must exhibit excellent communication and grammatical skills
- Demonstrated analytical and problem solving skills
- Ability to work in an environment that operates 24/7 with an ability to participate in oncall rotation and provide afterhours support as needed
- Ability to work independently and as part of a team
- Ability to work under pressure (urgent problems deadlines changing priorities)
- Familiar with network cabling (types distance limitations testing connectors handling)
- Familiar with electrical & optical transceivers (SFP QSFP GLCT DAC CFP2 DWDM)
- Familiar with server hardware and components
- Familiar with electrical standards connector types power budget calculations AC vs. DC single phase vs. three phase etc.
- Familiar with NEMA and IEC power connectors
- Familiar with Data Center containment solutions
- Familiar with datacenter design in relation to heat dissipation and air flow
- Experience with outofband management/KVM system (DSVIEW)
- Experience with power distribution units (PDUs) load management
- Meticulous and obsessive about organized cabling
- Detail oriented and organized
Desired
- Bachelors degree in Information Technology or the equivalent combination of training education and experience
- Experience in presenting technical solutions and/or recommendations
- Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
- Knowledge of technical interrelationships between software/hardware and desktop/LAN/Host systems
- Advanced skill in diagnosing and troubleshooting issues
- Advanced research analytical and problem solving skills
- Knowledge of Navy Federal operations
Employment Type
Full-Time
