Sr Manager Regional Startups Marketing - North America
Sr Manager Regional Startups Marketing - North America
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$ 158000 - 236000
1 Vacancy
Job Description
Job Description
Location: San Francisco Bay Area
Department: Online Business
Reports to: Sr. Director Global Startups Business
About Zendesk for Startups
Zendesk for Startups is a strategic initiative designed to help startups drive growth and scale by delivering exceptional customer experiences with Zendesk products. With over 160000 customer accounts globally we have supported some of the most disruptive startups from their earliest stages including Slack Uber Instacart Coinbase Nubank Limebike and Deliveroo.
About the Role
As the Sr. Manager Startup Partnerships North America you will be responsible for leading and expanding our startup partnerships strategy across the entire North American region. You will build and manage a highperforming team drive adoption among startups and establish strategic partnerships with Venture Capital Firms Accelerators and Technology Ecosystem partners. This role will focus on customer acquisition pipeline growth and market expansion requiring close collaboration with internal teams regional stakeholders and crossfunctional partners.
You will be responsible for shaping the growth strategy for the North American startup segment nurturing key external relationships executing scalable programs and ensuring that startups receive the guidance and support they need to successfully adopt Zendesk.
Key Responsibilities
Develop & Lead the North American Startup Partnerships Strategy Own and scale the startup partnerships strategy across the region working with key VC accelerator and ecosystem partners to increase Zendesk adoption among earlystage startups.
Build & Manage a Regional Team Recruit develop and manage a team of partnership managers focused on driving startup acquisition and engagement across North America.
Expand Strategic Partnerships Cultivate relationships with VCs accelerators and ecosystem partners to generate startup signups drive program engagement and create longterm value for partners and their portfolios.
Drive Startup Adoption & Growth Oversee incoming applications manage onboarding processes track program success and ensure startups convert into longterm Zendesk customers.
Execute Scalable Programs & Events Lead thought leadership initiatives ecosystem engagements and communitybuilding efforts to strengthen Zendesks presence in the startup ecosystem.
Align GotoMarket Motions Work closely with Sales Marketing and Growth teams to ensure alignment in startup acquisition activation and retention efforts.
Track & Report on Program Impact Own key metrics including signups seat usage revenue contribution and partner engagement while continuously refining strategies based on datadriven insights.
What You Bring
8 years of experience in startup partnerships business development venture ecosystem engagement or GTM strategy.
Proven experience building and managing highperforming teams.
A deep network in the startup and VC ecosystem with an understanding of key players and emerging trends.
Experience in a customer or partnerfacing role with a track record of driving measurable impact.
Strong analytical and reporting skills to assess program performance and optimize results.
Ability to navigate and influence internal stakeholders aligning crossfunctional teams to execute effectively.
A highly proactive and independent selfstarter who thrives in a fastpaced highgrowth environment.
Exceptional verbal and written communication skills with the ability to present business concepts clearly and persuasively.
Nice to Haves
Experience managing customer support or sales teams.
Handson experience with Zendesk products CRM tools (Salesforce Airtable) or startupfocused GTM motions.
Experience as a founder at an accelerator or in venture capital.
Who You Are
Passionate about startups and deeply embedded in the venture ecosystem.
Skilled in authentic relationship building with a strong network among VCs founders and ecosystem players.
Comfortable operating in a dynamic fastchanging environment balancing both strategic vision and handson .
Datadriven continuously testing and iterating to refine strategies for longterm success.
The US annualized base salary range for this position is $158000.00$236000.00. This position may also be eligible for bonus benefits or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations the offer for the successful candidate for this position will be based on job related capabilities applicable experience and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles) and do not include bonus benefits or related incentives.The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Manager
Employment Type
Full-Time
