Collections Specialist
Collections Specialist
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Job Description
For over 50 years LifeLabs has beenCanadas leading provider of laboratory diagnostic information and digital health connectivity systems enabling patients and healthcare practitioners to diagnose treat monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible accurate and innovative diagnostic services.
We are committed innovators operatingCanadasfirst commercial genetics lab and the countrys largest online patient portal with more than 8 million Canadians receiving their results online.More than112 million laboratory tests come through LifeLabs laboratories annually and our team of more than 6000 passionate caring and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition sample being tested or investment in technology is an individual and their family counting on us. At LifeLabs you can make a meaningful impact on Canadians lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canadas Best Employers reflecting our deep commitment to our core values of caring agility teamwork and a customercentered approach. As part of this commitment LifeLabs prioritizes the ongoing development of our diversity equity and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity and to create an environment where people can be their true selves.
These values are not just words on a page they guide our actions and decisions every day and have come to define our team culture.
Reports To: Manager Accounts Receivable
Status: Temporary Full Time 6Month Contract)
Schedule: MondayFriday
Additional Requirements: N/A
Number of Positions: 1
Start Date: ASAP
Internal Application Deadline: April 11 2025
LifeLabs operates under a Hybrid workforce model. Further details will be provided during the interview stage.
This vacancy is for an existing position.
Purpose of the Role
Responsible for the timely review and collections of assigned portfolio consisting of regional Business to Consumer (B2C). The position will require a strong customer service orientation courteous telephone manner with a high level of professionalism adhering to the strict privacy guidelines and taking the lead to mitigate the risk of bad debt and impact to cash flow. Candidate must demonstrate excellent organization skills be efficient have a high degree of business acumen accurate and persistent.
Your responsibilities will include:
- Manage portfolio assigned to reduce DSO DCSO Bad Debt W/O improve Cash Flow and meet Key Performance Indicators (KPI)
- Providing efficient and effective customer service to customers handling all inquiries related to customer billing & collections
- Timely creation of correspondence as requested by customers e.g. payment receipts tax statements
- Maintain detailed online documentation of collection action taken and correspondence between customer (external and internal) regarding issues impacting payment
- Research and analyze accounts e.g. payment patterns/behaviors sales history and previous collection steps prior to contacting debtors
- Reconcile Complex Billing and Payment issues
- Professional communication and appropriate etiquette required at all times
- Consistently strive for productivity gains to minimize controllable costs and implement industry best collection practices
- Educate customers on LifeLabs terms and various payment/billing options
- Prioritize efforts and determine the most effective means of collections
- Follow up with various departments within the business to resolve customer issues relating delivery of goods/services
- Request appropriate adjustments and corrections in accordance with Standard Operating Procedures (SOP)
- Comply/Update and participate in customer specific invoicing requirement discussion
What you bring to the role:
- PostSecondary school diploma/degree in business related field of finance/economics or relative work experience
- 3 years Collections experience in high volume Business to Business(B2B) & Business to Consumer environment (B2C) (min 1000 Accounts)
- Strong Accounting knowledge
- High volume B2C experience preferred
- Strong verbal & written communication skills
- Customer driven results oriented
- Ability to respond to adverse situations e.g. irate customers high call volumes
LifeLabs compensation programs are commensurate based on the role skill effort responsibility and working conditions irrespective of gender race ethnicity beliefs age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources opportunities as well as a collaborative and supportive environment that enables our team members to thrive.
In addition to a competitive compensation package LifeLabs provides a comprehensive total rewards program specific to the job position. Your package may include:
- Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs including Extended Health Care Dental Care and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Employee Wellness and Giving Programs: Our award winning mental physical and financial wellness programs aim to address the comprehensive wellbeing of our team members including resources like the Employee & Family Assistance Program financial planning tools and employee recognition initiatives.
- Professional development and membership reimbursement access to preferred rates and discount programs including WorkPerks Home and Auto Insurance Costco Membership etc. and optional healthrelated benefits.
In accordance withLifeLabs Accessibility Policy and the applicable Accessibility Acts within the provinces we operate in accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation please contact your recruiter or email.
Vaccinations are highly encouraged at LifeLabs. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments or through employerled vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians Apply today!
Other details
- Pay TypeSalary
- Min Hiring Rate$40800.00
- Max Hiring Rate$52000.00
Required Experience:
Unclear Seniority
Employment Type
Full-Time
