Pune - REF75898D_- Senior Associate - Collections - US Shift
Pune - REF75898D_- Senior Associate - Collections - US Shift
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Job Description
Collections SpecialistThe Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Collections Reviewing open accounts for collection efforts. Making outbound collection calls in a professional manner while keeping and improving customer relations. Resolves client-billing problems and rescues accounts receivable delinquency applying good customer service in a timely manner. Collect customer payments in accordance with payment due dates. Identify issues attributing to account delinquency and discuss them with management. Review and monitor assigned accounts and all applicable collection reports. Provide timely follow-up on payment arrangements. Mail correspondence to customers to encourage payment of delinquent accounts. Responsible for reconciling accounts with large volume of transactions within credit limit escalating internally and externally as needed Resolve outstanding invoices and chargebacks on past due accounts. Resolve outstanding invoice and reconciliation issues on past due accounts. Consistently meet quarterly metrics on portfolio Ability to work cross functionally within team and with other departments within Team Proactively manage portfolio by resolving issues/disputes utilizing resources and tools available Prepare outstanding accounts statements and gather reference documentation to identify issues Respond to inquiries from customers internal and external via email and phone and follow up when necessaryExperience and Skills Strong communication problem solving and analytical skills required Ability to work independently and to adapt to a fast changing environment. Proficiency in Microsoft Office including Excel Word and PowerPoint. Experience in a telecommunications environment is preferred but not required. Experience in advance collections tool like cadebill & SFDC is preferred. Must have attention to detail with an eye for accuracy. Creative self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
Qualifications :
Any Graduate
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
