Specialist Concierge Services

Yext (NYSE: YEXT) is the leading digital presence platform for multilocation brands with thousands of customers worldwide. With one central platform brands can seamlessly deliver consistent accurate and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a Best Place to Work globally by industry leaders such as Built In Fortune and Great Place To Work!

In the Specialist Concierge Servicesrole youll interface with our entire Enterprise product suite including Pages Reviews Listings Knowledge Assistant and more! You will gain a comprehensive understanding of complex enterprise businesses digital strategy/goals while providing personalized consultative and technical support or as we call it White Glove support. Onboarding includes a comprehensive training program which will empower you with skills resources and confidence to apply your individual talents to Yext and our customers. This role is fully onsite in our Hyderabad India office.

What Youll Do

• Establish yourself as a dependable solution oriented Yextpert who can creatively and professionally advise clients on digital presence best practices.
• Troubleshoot platform and clientspecific inquiries via telephone and email support and maintain inbound queue management strategies to ensure adherence to the SLA.
• Provide consultative and training services through 1:1 and group advisory settings via phone calls webinars and virtual meetings.
• Craft help articles and other support materials to empower users to serve themselves.
• Interpret customer requests tailor your conversations according to their needs and effectively communicate these needs to ensure we are exceeding client expectations every time!
• Work crossfunctionally with Client Success Operations Engineering and Product teams to deliver full 360support and surface trends that enhance the enduser experience.
• Ideate build and scale new ways of thinking about the value White Glove Services brings to clients as well as our internal operational efficiency.
• Specialize in client and industry knowledge to become a Client/Industry Subject Matter Expert by participating in account meetings and documenting new features and clientspecific processes.
• Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA) Customer Satisfaction (CSAT) productivity (solves/AHT)

What You Have

• BA/BS degree or a similar college level education
• Interest in pursuing a career in Customer Success within the SAAS space.
• Customerfacing experience desired (retail hospitality online support etc.
• The ability to think creatively analyze and understand complicated and abstract ideas.
• Outstanding and effective interpersonal skills
• Evidence of taking leadership or distinguishing yourself from your peers especially in team or social activities
• Ability to work quickly and independently with excellent time management skills.
• Excellent written and verbal communication skills that can be tailored to a broad range of people.
• Strong computer skills including typing skills and the ability to adapt quickly to new programs.
• A knack for synthesizing technical concepts into digestible bits of information and effectively convey this information to others.

Perks and Benefits

At Yext we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search and we know that to achieve that we need a global team of innovators visionary thought leaders and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.

We believe that people do their best when they feel their best and to feel their best they must be wellinformed fuelled and rested. To ensure our employees are at their best we offer a wide range of benefits and perks including:

• PerformanceBased Compensation: We offer an attractive bonus structure and stock options for eligible positions.
• Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO) Parental Leave Sick Leave Casual Leave Bereavement Leave National Holidays and Floating Holidays to ensure a healthy worklife balance.
• Health & Wellness Offerings: We provide medical insurance with 7L coverage including enhanced parental and outpatient department (OPD) coverage for you your spouse two dependent children and two parents (as applicable and subject to eligibility requirements).
• Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
• WorldClass Office & Building Amenities: Our office has a topnotch infrastructure including gaming rooms a plush pantry and breakout areas.

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Yext is committed to building an inclusive and diverse culture where every person is seen heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races colors ethnicities religions creeds national origins ancestries genetics sexes pregnancy or childbirth sexual orientations genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual) ages physical or mental disabilities citizenships marital parental and/or familial status past current or prospective service in the uniformed services or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. It is Yexts policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application interviewing or participating in the employee selection process please complete this form.