Head of UOC Call Centre Operations
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Salary Not Disclosed
1 Vacancy
Job Description
- Oversee the Unified Operations Control (UOC) and Call Centre Operations ensuring efficient coordination monitoring and customer service.
- Develop and implement strategies to enhance operational control and customer service responsiveness.
- Lead and develop the UOC and Call Centre teams promoting a culture of excellence vigilance and continuous improvement.
- Engage with stakeholders to understand their expectations ensuring that UOC and Call Centre operations meet and exceed these expectations.
- Utilize cuttingedge technologies and best practices to enhance the effectiveness and efficiency of UOC and Call Centre operations.
- Monitor and ensure compliance with relevant regulatory safety and quality standards in UOC and Call Centre operations.
- Effective management and operation of the UOC and Call Centre operations contributing to Sindalahs ultraluxury standards.
- Effective leadership and development of highperforming UOC and Call Centre teams.
- Positive stakeholder engagement and feedback regarding UOC and Call Centre standards and initiatives.
- Successful integration of technology and best practices in UOC and Call Centre operations.
BACKGROUND SKILLS & QUALIFICATIONS
Knowledge Skills and Experience
- Proven experience in managing operations control centers and call centres within a luxury or ultraluxury environment.
- Strong leadership team management and interpersonal skills.
- Ability to engage effectively with a diverse group of stakeholders.
- Experience in leveraging technology to enhance operational control and customer service.
- Knowledge of relevant regulatory safety and quality standards.
Qualifications
- Bachelors degree in Operations Management Business Administration or a related field.
- Professional certifications in operations control call centre management or related fields are preferred.
Required Experience:
Director
Employment Type
Full Time
