Customer Success Operations Analyst
Customer Success Operations Analyst
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
At Varicent were not just transforming the Sales Performance Management (SPM) marketwere redefining how organizations achieve revenue success. Our cuttingedge SaaS solutions empower revenue leaders globally to design smarter gotomarket strategies maximize seller performance and unlock untapped potential. Varicent stands at the forefront of innovation celebrated as a market leader in the2025 Forrester Wave Report for SPM2023 Ventana Research Revenue Performance Management (RPM) Value IndexGartner Peer Insights2024 Gartner SPM Market Guide andG2.Our solutions are trusted by a diverse range of global industry leaders like TMobile ServiceNow Wawanesa Bank Shaw Industries Moodys Stryker and hundreds more. Heres why youll thrive at Varicent:
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse collaborative and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
Join us at Varicentwhere your talent and ambition meet limitless opportunities for success!
We are seeking a Customer Success Operations Analyst with experience using ChurnZero tojoin our team. In this role you will be responsible for analyzing customer data trackingcustomer success metrics and implementing strategies to improve customer retention andsatisfaction.
What Youll Do:
- Managing and optimizing the ChurnZero platform to track customer interactions monitor customer health and identify atrisk customers
- Analyzing customer data and trends to identify opportunities for improvement and growth
- Collaborating with the Customer Success team to develop and implement strategies to increase customer retention and satisfaction
- Developing and maintaining reports and dashboards to track key customer success metrics
- Conducting regular reviews and analysis of customer accounts to identify potential churn risks and opportunities for upsell or crosssell
- Providing insights and recommendations to the Customer Success team based on data analysis and customer feedback
- Assisting with the implementation of new customer success initiatives and programs
- Keeping abreast of industry trends and best practices in customer success operations
What Youll Bring:
- A bachelors degree in business marketing or a related field
- 2 years of experience in a customer success or operations role preferably in a SaaS ortechnology company
- Experience using ChurnZero or a similar customer success platform
- Strong analytical and problemsolving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Experience as a CSM is a plus
If you are passionate about customer success and have experience using ChurnZero to driveresults we would love to hear from you. Join our team and help us deliver exceptional customerexperiences and drive business growth
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. If you require accommodation at any time during the recruitment process please email
Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal you declare and confirm that you have read and agree to ourJob Applicant Privacy Noticeand that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact
Required Experience:
IC
Employment Type
Full Time
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