Senior User Support Specialist II
Senior User Support Specialist II
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Senior User Support SpecialistII
Employment Type: Full Time Seniorlevel
Department: Information Technology
CGS is seeking a Senior User Support Specialist to join our team in supporting a wideranging technical support initiative for a large Federal agency.
CGS brings motivated highly skilled and creative people together to solve the governments most dynamic problems with cuttingedge technology. To carry out our mission we are seeking candidates who are excited to contribute to government innovationappreciate collaboration and can anticipate the needs of others. Here at CGS we offer an environment in which our employees feel supported and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
Setupmonitor train troubleshoot diagnose and resolve issues with web conferencing tools including but not limited to: (a) Zoom (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications.
4 years demonstrated ability to set up and disable Zoom accounts.
Demonstrated ability to train over 100 users in all aspects of Zoom use.
Demonstrated ability to diagnose issues with Zoom (audio/video; links etc).
Demonstrated ability to resolve issues with Zoom.
4 years of demonstrated experience in training over 100 users in all aspects of Skype for business.
Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues.
4 years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues).
4 years of demonstrated experience in all aspects of Adobe Connect (to set up monitor meetings train users troubleshoot issues and resolve issues.
4 years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues.
Qualifications:
Must have an undergraduate degree.
Certified trainer in web conferencing Zoom Adobe Connect Skype for business WebEx).
Must be able to describe differences between basic and licensed accounts and the advantages and disadvantages of each platform.
Must be a US Citizen upfront.
Must be able to obtain a Public Trust security clearance.
Our commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human technical and financial resources. We combine cuttingedge technology with worldclass personnel to deliver customized solutions that fit our clients specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years weve been growing our government contracting portfolio and along the way weve created valuable partnerships by demonstrating a commitment to honesty professionalism and quality work.
Here at CGS we value honesty through hard work and selfawareness professionalism in all we do and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore we offer a comprehensive benefits package.
Health Dental and Vision
Life Insurance
401k
Flexible Spending Account (Health Dependent Care and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Contact Government Services LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Join our team and become part of meaningful government innovation!
Explore additional job opportunities with CGS on our Job Board:
For more information about CGS please visit: or contact:
$72895 $105293 a year
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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