Associate Customer Success Manager
Associate Customer Success Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POLITICO is looking for an Associate Customer Success Manager to provide expertise on the Pro product and offer solutions and initiatives for client needs.
What Youll Do:
- Support and manage our pool of new Pro subscribers by working with clients to give them the best experience with their POLITICO Pro service
- Provide clients with a keen understanding of what resources are available to them through their Pro subscriptions in terms of both the Pro Platform and their Pro service team
- Conduct regular service outreach for new product launchings major policy events and other Customercentric initiatives.
- Measure and monitor clients achievement of critical and key performance indicators and share findings with our marketing and product teams to improve the POLITICO Pro experience
- Collaborate with our sales team to facilitate commercial opportunities while continuing to service the relationship from the standpoint of Customer Success
- Maintain a solid understanding of the competitive landscape in SaaS products and distinguishing Pros advantages by serving as an expert of our product and a solution for our clients needs.
What Youll Need:
- 1 years of experience in client services preferably with a SaaS or subscription service product.
- B.A/B.S preferred
- Exposure to Salesforce or other CRMs
- Proven success in hitting and/or achieving revenue targets and quotas
- Commercial skills and business acumen
We are driven by our values.We are relentless contributors disruptors of the status quo collaborators talent cultivators and DEI stewards. Our culture is defined by grit total integrity and a prioritization on innovation.
We value our people.Clickherefor more on what we offer and what its like to work for POLITICO.
Lets keep in touch.You can view our list of open positionshereand email us. We hope to see your application soon!
Required Experience:
Manager
Employment Type
Full-Time
