SoCal JCB - Inside Sales Rep
SoCal JCB - Inside Sales Rep
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1 Vacancy
Job Description
Company Profile
SoCal JCB is a highly successful fastgrowing business We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders backhoe loaders wheel loaders excavators and telehandlers.
Minimum Qualifications
- Proven experience in inside sales
- Strong customer service skills and a customercentric approach
- Excellent communication skills both verbal and written
- Ability to multitask prioritize and manage time effectively
- Proficient in using CRM software and MS Office Suite
- Strong problemsolving skills and attention to detail
- Ability to work independently and as part of a team
- Bilingual English and Spanish
Preferred Qualifications
- At least 2 years of parts and/or service experience in the heavy equipment industry
Responsibilities
- The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry
- This role involves handling inbound and outbound sales inquiries providing product information and closing sales
- Respond to inbound sales inquiries via phone email
- Make outbound calls to prospective and existing customers
- Identify customer needs and recommend appropriate equipment solutions
- Provide detailed product information including features benefits and pricing
- Prepare and process sales orders accurately and efficiently
- Follow up on quotes and leads to convert them into sales
- Coordinate with the operations team to ensure timely delivery of equipment
- Build and maintain strong relationships with new and existing customers
- Handle customer complaints and concerns with professionalism and escalate issues when necessary
- Ensure high levels of customer satisfaction through excellent service
- Maintain accurate records of customer interactions and sales activities in CRM systems
- Provide regular sales updates to management
- Stay updated on product knowledge and industry trends
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal state and local laws. JCB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however as a global company JCB offers many job opportunities outside of the U.S. which can be found through our website at details
Employment Type
Full-Time
Department / Functional Area
Key Skills
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