Customer Relations Assistant
Customer Relations Assistant
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Job Description
Your journey our commitment
We are seeking a customer centric minded person to join our Station Teams as a customer relations assistant. Acting as the face of Northern our customer relations teams ensure that our customers have the information and support they need at all times.
What you will be doing...
Youll play a key role in ensuring topquality customer service within our Stations. Your responsibility will be to meet the needs of our customers providing them with information and support as they make their way through our stations and continue their journeys on our trains.
Working in this role youll give practical advice on journey times delays tickets fares and reservations as well as maintaining the appearance and safety of our stations at all times.Youll also lead by example as well as provide frontline support to other station staff when it comes to challenging or complex customer queries.
If you relish the opportunity to make a real difference to the everyday lives of millions of people wed love to hear from you.
Please note this role is General Purpose relief role and will cover GPR(Covering Blackburn Ticket Office Accrington Burnley Manchester Road &Burnley Central)
Does this sound like you
No two days are the same in this role. Heres a glimpse of what your day to day duties could look like:
- Customer Service: Ensuring that promotional notices and publications are up to date and available to customers upon request. Processing and authorising refunds.
- Financial Management: Responsibilityfor managing cash and credits ensuring daily station balance and preparing cash for the bank.
- Compliance: Implementing and monitoring internal check procedures to uphold company and industry standards.
- Service Disruption: Providing frontline coordination during times of service disruption ensuring minimal impact on customers.
- Inventory Management: Overseeing ticket stores and leaflet ordering and distribution.
- A genuine commitment to and previous experience of delivering excellent customer service
- Excellent written and verbal communication skills.
- Sound IT skills
- The confidence to work on your own initiative.
- The ability to work shift patterns including evening and weekend work
32782
All our roles are offered subject to passing a medical
The best bit....Our Benefits
Because we value our people and reward hard work wevecreated a benefits package that we think youll love. So youll be able tomake the most of:
- Free Travel on Northern services everyone who works at Northern plus their partners/spouses and dependents can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- 75 discount with other Train Operating Companies after 2 years with us youll also get discounted travel on many other rail services in the UK and Europe.
- Defined Benefit Pension Scheme youll rarely find a pension as good as a Northern pension and we top up your pension with a generous 1.5 times your contribution.
- Maternity and Paternity Benefits we go above and beyond the standard and mums can enjoy 9 months maternity leave on full pay while dads can make the most of 2 weeks paternity leave on full pay.
- Employee Assistance Programme advice support and useful information 24 hours a day 365 days a year on everything from family issues to lifestyle matters.
- Exclusive benefits with Northern Perks enjoy retail discounts instant vouchers cashback wellbeing support and much more.
You can find out more here.
About Northern:
Connecting millions of people and communities across the North is our mission. With 2500 trains a day we connect people to jobs friends family and the wonders of the North.
Were improving rail travel enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
Were driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
Make a difference. Make it last. Make it easy. Make it happen. Make it yours. These are our values.
Ready to make them yours Join us on this journey.
Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.
However if you miss the application window for this particular role please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
Were an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds regardless of gender sex ethnicity race religion education socioeconomic background disability or sexual orientation.
We also have Disability Confident status which means were committed to making the most of the talents that disabled people can bring to the workplace.
A place for everyone
The best journeys happen when everyone feels welcome on board.At Northern we dont just move people from A to B were building a team where everyone feels they belong.
Our talent team can make reasonable adjustments to the process if thats something you need. Were also a Level 2 Disability Confident employer so if you meet the minimum criteria for the role well always offer an interview.We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly.
All successful offers will be subject to a DBS check and medical assessment.No matter your background experience or whether you call it a bap barm or cob theres a place for you here in the railway.
Employment Type
Full Time
