Agent Global Customer Service IAH
Agent Global Customer Service IAH
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Task Responsibilities:
- Provide support to all customer issues within their responsibility to maintain consistent Customer Service (according tothe given guidelines and processes)
- Deliver customer service excellence by timely responses and follow up to all customer requests
- Oversee best possible flight offers or reservations and exchange same with the customer to reach a maximum result
- Take care of customer complaints and issues as per given guidelines
- Taking up customer issues internally with the local management and if required with relevant stakeholders (e.g. Sales Operations Compliance)
- Report internally challenges and issues in order to achieve improvement in the general customer experience
- Promote Cargoluxs digital sales channels to increase the share of customer adoption
Essential Requirements For The Position:
- Excellent verbal and written communication in English; other languages are considered an advantage
- Customer orientation and ability to communicate with a wide range of customers
- Ability to prioritize tasks and find solutions
- Ability to work autonomously as well as in a team
- Friendly and positive attitude
- Respect for differen backgrounds and cultures
- Experience in air cargo is considered an advantage
Working Conditions:
- Fulltime position based in Houston TX
- Flebility with working hours and hybrid work
- Medical Dental Vision 401k Sick time Vacation time available
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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