Agent Global Customer Service IAH
Agent Global Customer Service IAH
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Task Responsibilities:
- Provide support to all customer issues within their responsibility to maintain consistent Customer Service (according tothe given guidelines and processes)
- Deliver customer service excellence by timely responses and follow up to all customer requests
- Oversee best possible flight offers or reservations and exchange same with the customer to reach a maximum result
- Take care of customer complaints and issues as per given guidelines
- Taking up customer issues internally with the local management and if required with relevant stakeholders (e.g. Sales Operations Compliance)
- Report internally challenges and issues in order to achieve improvement in the general customer experience
- Promote Cargoluxs digital sales channels to increase the share of customer adoption
Essential Requirements For The Position:
- Excellent verbal and written communication in English; other languages are considered an advantage
- Customer orientation and ability to communicate with a wide range of customers
- Ability to prioritize tasks and find solutions
- Ability to work autonomously as well as in a team
- Friendly and positive attitude
- Respect for differen backgrounds and cultures
- Experience in air cargo is considered an advantage
Working Conditions:
- Fulltime position based in Houston TX
- Flebility with working hours and hybrid work
- Medical Dental Vision 401k Sick time Vacation time available
Required Experience:
Exec
Employment Type
Full-Time
