Call Center Agent
Call Center Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Call center agent
Location: West Hollywood CA 90048
Work Arrangement: Onsite until completion of training; potential for remote work thereafter
Duration: 13 weeks
Shift: Day Shift 8-hour shifts)
Position Overview:
- The Patient Access Representative II (PAR II) plays a vital role in facilitating patient access to Client. This position is responsible for performing all admissions activities including pre-admission and face-to-face registration for patients presenting to admissions and/or outpatient areas for treatment. The PAR II secures all demographic and financial patient registration information ensuring a seamless and efficient registration process.
Required Qualifications:
- Education: High School Diploma or GED required; bachelors degree in Hospital Administration or equivalent preferred.
- Experience: Minimum of two (2) years of healthcare experience working in Patient Access or Revenue Cycle department physician office healthcare insurance company and/or other revenue cycle-related roles.
- Technical Skills: Experience with EPIC systems required.
- Communication Skills: Experience answering multi-line and high-volume telephone calls in a healthcare setting or related field.
- Additional Skills: Prior health information medical office or birth certificate experience is a plus.
Key Responsibilities
- Patient Registration: Conduct pre-admission and face-to-face registration for patients in both inpatient and outpatient settings.
- Insurance Verification: Verify government and non-government insurance eligibility electronically telephonically or through product websites.
- Financial Clearance: Obtain financial clearance and determine the patients correct financial classification.
- Medical Record Management: Secure or assign medical record numbers (MRNs) without duplication adhering to Cedars-Sinais Patient Identification Policy.
- Physician Privileging: Recognize and resolve physician privileging issues such as suspensions.
- Customer Service: Provide superior customer service through all interactions demonstrating sensitivity and attention to the patient population served.
- Cash Collection: Determine and explain patient financial obligations collecting funds when appropriate and meeting or exceeding cash collection goals.
- Quality Assurance: Work and resolve QA error worklists daily without exception.
- Documentation: Explain registration and consent forms to patients obtain necessary signatures and assemble registration paperwork for inclusion in the patient chart.
- Cross-Training: Cross-trained and competent to perform in no less than three patient access functions and/or patient access areas.
Employment Type
Full-time
