T3 Billing Specialist
T3 Billing Specialist
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Job Description
EquipmentShare is Hiring a T3 Billing Specialist
EquipmentShare is searching for a T3 Billing Specialist for our corporate office in Columbia MO to support our team as the department continues to grow.
JOB SUMMARY
The primary responsibility of the T3 Billing Specialist is to consistently provide exceptional service and support to EquipmentShares internal and external customers in a multichannel environment. Establish and maintain excellent working relationships with T3 customers and help facilitate billing requests throughout EquipmentShare. In this role the ability to provide professional exceptional timely and accurate service to internal and external customers is critical to the success of this position. As a T3 Billing Specialist you will become an expert resource for team members and assist leadership to ensure smooth team operations and effective collaboration.
Salary range: $18/hr. Factors including past experience and location may affect final compensation rate.
ESSENTIAL DUTIES & RESPONSIBILITIES
- To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
- Perform job duties in accordance with EquipmentShares vision mission and values.
- Perform Quality Control checks on new deals as they reach the Sales Validation stage in thepipeline.
- Perform invoicing audits warranty checks ETF inquiries collections suspensions and complete
- Billing duties as assigned.
- Assist the T3 Billing team with CRM assignments and tickets.
- Provide excellent customer service for EquipmentShare customers with clear answers to inquiriesand appropriate referrals as needed via phone email text and chat.
- Establish and maintain professional working relationships with internal and external customersand coworkers.
- Establish maintain and adapt standard of practice for billing needs.
- Collaborate with the Warehouse/Ops teams on shipment errors special requests and otherdevelopment efforts.
- Perform other duties and responsibilities as assigned.
QUALIFICATIONS
Education:
- High school diploma
Language Proficiency:
- Ability to read and comprehend basic/complex communication in written or verbal sources.
- Ability to communicate effectively in English and in written or verbal form using correct grammarpunctuation spelling and sentence structure.
Skills:
- Strong organizational skills with attention to detail and accuracy.
- Ability to multitask and maneuver through various programs and applications while providingtimely and superior service to customers.
- Excellent verbal and written communication skills.
- Accept responsibility for actions when necessary and learn from mistakes.
- Ability to be flexible adapt to change in a positive manner.
- Ability to work quickly and think logically especially under pressure.
- Ability to reason with difficult and/or upset customers in a courteous and professional manner.
- Selfstarter and highly motivated with a strong positive work ethic that contributes to the successof the department and company as a whole.
- Must possess a professional yet enthusiastic and friendly demeanor.
Physical Requirements:
- An employee in this position will sit move about speak on the telephone work on the computer handle.
- files and papers reach into file cabinets retrieve supplies from storage shelves lift up to 20 pounds andmake copies.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essentialfunctions.
Why Were a Better Place to Work
- Competitive salary.
- Medical Dental and Vision coverage for fulltime employees.
- 401(k) and company match.
- Generous paid time off (PTO) plus company paid holidays.
- Stocked breakroom and full kitchen chef prepared meals daily (breakfast and lunch).
- State of the art onsite gym (Corporate HQ) with instructor ledcourses/Gym stipend for remote employees.
- Seasonal and year round wellness challenges.
- Company sponsored events (annual family gatherings happy hours and more).
- Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
- Opportunities for career and professional development with conferences events seminars and continued education.
About You
Our mission to change an entire industry is not easily achieved so we only hire people who are inspired by the goal and up for the challenge. In turn our employees have every opportunity to grow with us achieve personal and professional success and enjoy making a tangible difference in an industry thats long been resistant to change.
EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation
protected veteran status disability age or other legally protected status.
Required Experience:
Unclear Seniority
Employment Type
Hourly
