Billing Analyst-I
Billing Analyst-I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Hi Im SushmaNayak your Recruiter and guide to joining CSG. At CSG youre more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.
Who are we
As one of the largest business support solutions (BSS) providers CSG International provides solutions to a global client base. Join an elite team of IT and Operations professionals who are driven for success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic convergent world with a flexible set of needs-based solutions innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams.
In todays dynamic and competitive marketplace one thing is certain: change. As one of the worlds leading providers of business support solutions CSG International understands what it means to evolve adapt and transform. Our goal is to help customers generate revenue maximize customer value and help manage customers business more efficiently.
What youll do:
- As a systems operator you will demonstrate your ability to follow work instructions execute billing jobs and processes flawlessly in order to meet customer Service Level Targets or Agreements (SLAs) and accomplish assigned objectives.
- Systems operators will possess good skills to deliver operation schedules ticket tracking reporting of daily operations activities and the delivery of invoices and billing reports for contracts.
- Good analytical skills are also required to resolve complex enquiries through analysis and making the necessary adjustments in accordance with the prescribed procedures and/or customer contracts. Flexibility to work additional hours to meet operational requirements is needed when required.
The successful candidate will ideally have:
- 1 - 2 years of experience in billing operations or a relevant role
- Ability to follow set process/guidelines work instructions on a given task.
- Demonstrated experience in escalating deviations to management
- Knowledge of ABRS MBRS or other billing system/s is desirable
- Knowledge of Telstras products and processes is desirable
- Ability to self-motivate and be a reliable team player
- Strong Windows PC Working knowledge
- MS Office skills (Excel and Word) knowledge
- Experience with service desk ticketing systems is desirable
- Documentation and well developed communication skills
- Able to execute SQL based reports; ability to write SQL is a plus
- Good problem-solving skills with demonstrated ability to resolve complex issues
- Demonstrated ability to perform in high-pressure deadline critical situations
- Able to multi-task with attention to detail
- Unrestricted Australian working entitlements (PR or Citizenship)
- Willingness to undertake a background/criminal check as part of the recruitment process
This is a unique opportunity to join a dynamic team to deliver on a major managed services engagement. If you match the profile above and are excited at this opportunity then wed love to hear from you!
Please apply by sending a cover letter and your current CV via the link/s.
Location(s):
Required Experience:
IC
Employment Type
Full-Time
