Spa Reception

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Answer phones and incoming emails for all spa business. Assist guests in a friendly and courteous manner.
2. Accurately book change and cancel spa appointments packages and services.
3. Check guests into the software system and appropriately charge for services performed.
4. Effectively be able to handle customer complaints and escalations. Report any and all complaints to the Manager or Assistant Manager.
5. Report issues and offer solutions to the manager regarding guest services and reception policies procedures and protocols.
6. Actively educate guests on spa treatments services retail products promotional packages and/or discounts available.
7. Communicate to spa leadership any issues involving staff guests or facility operations.
8. Navigate computers spa software and phone lines with skills and proficiency.
9. Maintain compliance with all safety standards health standards and internal policies and procedures. Includes proper sanitation of spa areas and equipment.
10. Ensure that all guests are aware of and follow spa policies and procedures.
11. Work closely with the spa team to ensure smooth operations and a seamless guest experience.
12. Assist other spa staff as needed to ensure efficient service delivery.
13. Uphold 4star standards by delivering excellent customer service. Maintains positive relations with all guests and employees. Goes above and beyond to make each guest feel welcomed and special.
14. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
15. Perform special projects as needed or requested.

QUALIFICATION REQUIREMENTS: Demonstrated experience working in customer service preferably in a spa and luxury hospitality environment. Demonstrated experience working in a fastpaced highpressure environment. Demonstrated experience working as part of a team and has a friendly demeanor. Demonstrated basic math and money handling skills.

EDUCATION AND/OR EXPERIENCE: Preferred one 1 or more years of experience working in a spa or luxury hospitality environment.

LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English. Strong interpersonal and communication skills.

CERTIFICATES LICENSES REGISTRATIONS:Colorado Support Gaming License

OTHER SKILLS/ABILITIES: Exceptional attention to detail and organizational skills. Basic knowledge of spa services and treatments. Ability to work flexible hours including weekends and holidays. High integrity and honesty. Point of sale system proficiency.

PHYSICAL DEMANDS: Essential duties involve performing physical exertion such as frequent brisk walking stooping bending stretching reaching pushing kneeling squatting crouching and standing for a majority of the work shift with standard breaks. Essential duties may require lifting up to 30 pounds to stack store or move spa salon or general office supplies and equipment.

COMPENSATION AND BENEFITS:

$18.00 per hour based on experience

Full House Resorts offers all fulltime employees and eligible family members a comprehensive and valuable benefits program that includes medical dental vision life disability FSA 401k retirement plan which includes a matching contribution after one 1 year of service a generous paid time off program paid transportation from Colorado Springs Woodland Park and Pueblo free local gym membership tuition reimbursement fabulous resort perks and more.