Customer Success Manager
Customer Success Manager
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Job Description
At Mojro we strive to optimize automate and digitise logistics. We are a DeepTech company focused on offering SaaS solutions. We offer a comprehensive set of capabilities for Logistics Planning Optimization Logistics Field Force Optimization and address geo coding. We have marquee brands in FMCG Dairy CEP and eCommerce industries across India SEA and Middle East regions as our customers. We are a team of highly passionate professionals committed to making logistics Simple Smarter and Sustainable.
Role Description
This is a fulltime onsite role as a Customer Success Manager at Mojro located in Greater Bengaluru Area. The Customer Success Manager will be responsible for ensuring customer satisfaction retention and relationship building. The role will involve daytoday tasks such as providing excellent customer service analysing data to identify opportunities for improvement and working with crossfunctional teams to implement solutions.
Requirements
Qualifications
- Minimum Bachelors degree in Engineering or MBA or related field
- 4 years of experience as a CSM in an early stage SaaS start up
- Ability to develop and Manage given portfolio of accounts
- Ability to sustain Business growth and profitability by maximising value
- Strong analytical skills to identify trends and opportunities
- Experience is improving Product adoption
- Experience in building and maintaining customer relationships
- Excellent customer service skills
- Ability to work collaboratively with crossfunctional teams
- Experience in logistics or transportation industry is a plus
- Experience in TMS and Visibility solutions will be a added advantage
- Collaborative mind set and team player with ability to multitask preferred
- Proficiency in CRM software Microsoft Office and other relevant tools
Benefits
What Mojro Offers
- A stable workplace with Committed Founders Trusted Investors and Happy Customers
- With a clear mission and making a positive impact on the supply chain domain
- An inclusive collaborative and supportive environment where you get equal opportunities and recognition with a clear path of progression.
- Competitive salary packages and comprehensive benefits including health insurance retirement plans and paid time off.
- Open and transparent communication from leadership about company goals challenges and updates
Benefits
- A comprehensive Health Insurance policy that covers you and your immediate family members.
- Innovation is at the core of Mojros DNA. We encourage experimentation and crossfunctional learning. This helps in building a rounded perspective fuels creative thinking and brings MOJO at Mojro.
Required Experience:
Manager
Employment Type
Full-Time
