Customer Onboarding Manager - NYC
Customer Onboarding Manager - NYC
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$ 70000 - 90000
1 Vacancy
Job Description
Welcome to the videofirst world
From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If youre reading this and nodding check out our brand video.
Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because highquality video production remains complex and challenging to scaleuntil now
Meet Synthesia
Were on a mission to make video easy for everyone. Born in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create collaborate and share highquality videos. Whether its for delivering essential training to employees and customers or marketing products and services Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. Were trusted by leading brands such as Heineken Zoom Xerox McDonalds and more. Read stories from happy customers what1200 people say on G2and being named as one of the Top Startups to Bet Your Career On in 2025!
In 2023 we were one of 7 European companies to reach unicorn status. In February 2024 G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total weve raised over $330M in funding from toptier investors including NEA Atlassian Ventures WiL PSP Growth and existing investors such as Accel Nvidia Kleiner Perkins GV and top founders and operators including Stripe Datadog Miro Webflow and Facebook.
The role...
We are on the hunt for a passionate individual to drive customer onboarding and education programs for a fastgrowing start up. This is a highpaced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies create engaging content and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.
If you have a passion for building a creative and innovative culture and have a proven track record of success in customer onboarding and education we encourage you to apply for this exciting opportunity to join our team as a Customer Onboarding Manager! You will have the opportunity to work with a dynamic and passionate team in a fastpaced and rapidly growing start up environment.
- Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
- Define and build the customer onboarding process ensuring it is seamless and efficient.
- Develop fun engaging and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category nurture incredible customer champions and fans drive customer success and product adoption.
- Create written and video content that will be delivered in various mediums and platforms including email knowledge base etc.
- Define success measures and drive metrics for product adoption and engagement.
- Collaborate with internal teams (Support Customer Success Sales Enablement Growth Sales Product) to align priorities and collaborate on training and education initiatives.
About you...
- Extensive experience in customer onboarding customer education or training in a SaaS company.
- Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
- Excellent communication presentation and interpersonal skills.
- Creative and innovative mindset with the ability to develop engaging and impactful training programs.
- Ability to work collaboratively with crossfunctional teams to achieve common goals.
- Experience with building certification programs and defining success metrics.
- Passion for providing an exceptional customer experience and a dedication to continuous improvement.
- Ability to thrive in a fastpaced and dynamic start up environment.
The good stuff..
In addition to being a part of a great team working in a fun and innovative environment we offer:
- A competitive salary stock options in our fastgrowing Series D startup
- Hybrid working environment
- 100 Medical Dental & Vision
- 401k Plan
- Paid parental leave
- 25 days of annual leave Public holidays paid sick leave
- Fun culture with regular socials
- A generous referral scheme
- A brand new computer monitor
Salary: $70000 $90000 based on experience level
Location: New York City Nomad District
Required Experience:
Manager
Employment Type
Full Time
