Sr Director of GTM Engineering - Salesforce
Sr Director of GTM Engineering - Salesforce
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Job Description
About Toast:
Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.
About this Role:
As the Senior Director of GoToMarket Engineering you will manage a team of Salesforce Engineers Solution Architects & Administrators responsible for providing technical solutions that meet the evolving business needs of the organization. You will collaborate with business stakeholders to scope and implement new technical initiatives streamline automate and simplify processes and educate employees on the effective use of the technologies and processes necessary for the business to operate. We are in the process of transforming our traditional Enterprise Applications teams into having a product mindset in our approach to how we build and deliver the solutions that enable Toast to scale.
Responsibilities:
- Partner closely with Product leadership to develop the vision for our use of GTM and Customer Solutions and ensure that the GoTo Market and Customer Solutions are built for the near and long term
- Develop organizationallevel goals and drive the technical and organizational roadmap for Toasts Go To Market/Customer Engineering teams. Partner Closely with Commercial and Corporate Engineering teams
- Influence key decisions on design and implementation of scalable reliable and costeffective Go To Market/Customer engineering solutions
- Manage the daily activities of globally distributed Engineerings and and Admins who are delivering GTM and Customer Systems enhancements critical to Toasts growth
- Iterate quickly without compromising quality and raise the bar on operational excellence
- Identify and execute the processes needed to achieve operational excellence in all areas including solution delivery release management and system reliability
- Facilitate release planning and capacity planning for teams initiatives
- Balance the teams work to add new features and pay down tech debt to ensure an efficient stable and scalable systems
- Build credibility with engineers lead technical reviews and discussions ensure best practices are developed and enforced and advocate for the needs of the engineers
- Develop a team structure that is inclusive thoughtful and efficient
- Mentor team members identify/develop opportunities for individual growth and set a positive example for working in a team environment
Qualifications:
- Experience directly managing a global team with an offshore presence
- Experience in Sales cloud Sales CPQ and Service Cloud
- Successfully scaled teams process and systems in a fast paced environment
- Work experience in an Agile/SCRUM environment
- Implementation expertise and practical experience working on large Salesforce projects involving complex integration with other systems
- Experience in collaborating with product owners representing Sales Customer Service Product & Engineering and balancing competing interests and needs across the organization to define a clear roadmap for CRM deliverables
- Experience in managing all aspects of Salesforce including design implementation configuration custom development refactoring automated testing deployment etc.
- Experience in prioritizing new feature and enhancement requests in alignment with business objectives
- Experience in developing and retaining a highly talented team
- Excellent organizational time management & verbal/written communication skills
Bonus:
- Experience in implementing Apttus CPQ or Salesforce CPQ and billing. Familiarity with Guided selling product configuration and dynamic pricing
- Experience in migration to Lightning from Classic
- Experience working with 3rd party development teams
- Experience working with Jira
- Familiarity with Netsuite & DocuSign
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters inperson collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
Required Experience:
Director
Employment Type
Full Time
