Technical Customer Support Engineer remote
Technical Customer Support Engineer remote
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Job Description
About ClickHouse
We are the company behind the popular opensource high performance columnar OLAP database management system for realtime analytics. ClickHouse works 1001000x faster than traditional approaches. By offering a true columnbased DBMS it allows for systems to generate reports from petabytes of raw data with subsecond latencies. With an amazing community already adopting our opensource technology we are now embracing our journey in delivering Cloud first solutions to delight our customers.
With top adopters such as Lyft Cisco and eBay not only do our products work at lightning speed so do we.
We are an open and collaborative company. Our colleagues are curious engaged and excited about what they do. If you want to work in an environment where you can learn grow be an agent of change and have your voice heard then please read on!
We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Technical Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers locally in India as well as more regionally across APJ and EMEA. This is a customerfacing role that will include customer interactions via chat calls Slack messages and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support helping with both pre and post sales customer activities partnering with our Go To Market team with deeply technical aspects of POCs and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to rollup their sleeves and help us expand our regional presence in India!
NOTE: The expectation is that you will be available to work remotely from the Bengaluru area with a reliable internet connection from the hours of 11:30 to 20:30 India Standard Time Monday Friday as well as participate in a shared weekly/weekend oncall rotation.
What you will be doing:
- Supporting and guiding our ClickHouse users customers and prospects via cases chat Slack community and meetings
- Develop solutions based on ClickHouse Cloud and ClickHouse opensource that can be shared with our users community and customers via documentation knowledge base blogs meetups webinars and training
- Work closely with our global Support Services Engineering Go to Market and Product Management teams to help define functionality required by users and customers
- Assist with mentoring training and sharing your knowledge with colleagues users and customers
And of course:
- You will deliver excellent customer service as a firstline technical engineer and representative of ClickHouse. Our Support Engineers provide professional response oncall coverage and guidance within the required Service Level Agreements (SLAs) on technical cases that are opened via a ticketing system email Slack chat and/or phone
- You will build strong trusted relationships with colleagues customers and partners
What you bring along:
- Technical breadth and depth in ClickHouse opensource or Cloud or in domains relevant to ClickHouse such as: SQL databases OLAP cloudnative SaaS distributed systems Kubernetes Docker
- Previous technical experience in roles such as Support Engineer Technical Account Manager Database Administrator Site Reliability Engineer Solutions Engineer Software Engineer and/or Systems Engineer
- Be present and available according to the scheduling required to deliver highquality 24x7 Support in a global distributed environment
- Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
- A mindset of teamwork global engagement empathy and solving challenging problems
- A sense of adventure and urgency in building the most scalable highperforming largest and fastest databases on the planet
- The ability to build trusted relationships with colleagues customers and partners
- You are selfdriven curious and eager to continuously learn and grow
Bonus points:
- Experience with ClickHouse
- Experience with OSS and opensource technologies as a user community member or contributor
- Experience with Azure GCP or AWS
- Experience with data pipelines such as Kafka Kinesis Spark RabbitMQ or others
Compensation
This role offers cash compensation and a stock options grant. For roles based in the United States you can find above our typical starting salary ranges for this role depending on your specific location.
The positioning of offers within a certain range depends on various factors including: candidate experience qualifications skills business requirements and geographical location.
If you have any questions or comments about compensation as a candidate please get in touch with us at .
Perks
- Flexible work environment ClickHouse is a distributed company offering remotefirst work to all employees
- Healthcare Employer contributions towards your healthcare.
- Equity in the company Every new team member who joins our company receives stock options.
- Time off Flexible time off in the US generous entitlement in all countries.
- A $500 Home office setup if youre a remote employee.
- Employeedriven international mobility we enable you to relocate internationally if you wish (within certain countries and timelines and subject to role requirements time zones and work permit considerations)
Culture We All Shape It
As part of our first 500 employees you will be instrumental in shaping our culture.
We look for candidates who are:
- Motivated by doing great work as part of a team :
- Open to learning from others and sharing with others
- Team Players: helpful resourceful responsive
- Respectful and see feedback as an opportunity to grow
Are you interested in finding out more about our culture We are a one year old company therefore we are excited to be building it together at the moment. Our first 500 employees are the culture shapers of our future. Check out our blog posts or follow us on LinkedIn to find out more about whats important to us and to find out if youd like to come and contribute to building our culture with us!
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Employment Type
Full Time
