Customer Support Coordinator
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Job Description
About Azurreo
Azurreo is a trusted global outsourcing partner with over 15 years of experience delivering innovative solutions in the telecommunications sector. We specialize in full-cycle project deliveryfrom strategy and design to implementation operations and maintenance. With a footprint in over 25 countries and more than 250 successful projects we bring unmatched expertise in telecom networks services and systems.
Join us and become part of a forward-thinking team thats redefining telecom supportswiftly cost-effectively and globally.
Position Summary
As a Customer Support Coordinator you will be the first line of support for our clients offering expert remote technical assistance and ensuring seamless customer experiences. This role is ideal for IT professionals looking to grow in a dynamic international and remote-first environment.
Tasks
- Serve as the first point of contact for customer inquiries via phone email and live chat
- Troubleshoot and resolve issues related to server configurations network performance and software installations
- Explain technical solutions in simple terms to non-technical users
- Escalate unresolved issues to specialized internal teams and follow up until resolution
- Assist with setup and configuration of software for new customer deployments
- Document all interactions steps taken and resolutions within the CRM system
- Contribute to internal documentation FAQs and knowledge bases
- Recommend improvements to support processes and participate in internal training sessions
- Analyze support patterns and suggest enhancements to service delivery
Requirements
Required Qualifications
- Bachelors degree in IT Telecommunications Computer Science or a related field
- 12 years of experience in technical support IT helpdesk or network support
- Background in telecom networking or customer-facing technical roles
- Proficiency in server troubleshooting CRM platforms and remote support tools
- Knowledge of basic network protocols including DNS SSL and FTP
Preferred Qualities
- Excellent written and verbal communication in English
- Strong analytical and problem-solving skills
- Ability to explain complex issues in a clear user-friendly way
- Detail-oriented and able to manage multiple support requests efficiently
- Flexible and comfortable working across different time zones
Benefits
What We Offer
- 100% Remote Work Collaborate globally while working from anywhere in Lebanon
- Competitive Salary
- Paid Time Off and Public Holidays
- Career Growth and Learning Opportunities in IT and Telecom
- Exposure to International Clients and Cutting-Edge Technologies
Please submit your CV via this website. Selected applicants will be contacted for a virtual interview.
Employment Type
Full Time
