US Customer Experience Representative
US Customer Experience Representative
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Job Description
B-Parts is building a trusted global eCommerce brand for used auto parts making it effortless to search and buy original parts. Every day we help hundreds of repair shops and customers find the best solutions for their vehicles.
With a diverse and talented team we foster an empowering environment where everyone can thrive and achieve their full potential. If youre looking to grow your skills in the fast-paced eCommerce world B-Parts is the perfect place to learn collaborate and make an impact.
What is expected in this role:
Youll be at the heart of the B-Parts US Sales and Customer Service team. Empowering the circular economy.
- Help find used original auto parts for professionals and private customers in the automotive industry through written and telephone communication;
- Helping fulfil orders for customers;
- Ensure customer satisfaction and follow up all steps and timings of orders;
- Provide information on logistical issues and after-sales procedures;
- Managing customer claims and returns for B2B and B2C customers;
- Being the technical support to evaluate warranties and exchanges;
- Helping fulfil purchase exchanges for customers;
- Ensuring the customer satisfaction and follow up all steps and timings of claims;
- Customer support tasks are carried out only in writing
What are we looking for (knowledge skills and abilities):
- Experienced in Sales and Customer Service (minimum of 1 year) preferably in the auto parts vertical;
- Proficient in the use of IT systems both customer service specific and windows packages;
- Fluency in English (mandatory);
- Highly skilled in written and verbal communication;
- Skilled in listening;
- Confident and articulate;
- Able to exceed customers expectations;
- Able to work under pressure;
- Hardworking and passionate;
- Available to work on late shifts (14:00 - 23:00).
Benefits:
- Insurance Package;
- Annual bonus based on the achievement of goals;
- Beverages and soup at the office;
- Integration into a dynamic enthusiastic and continuously growing team.
Location:
- Hybrid;
- Porto Headquarters.
Employment Type
Full Time
