Senior Technical Support Engineer

We at Security Compass are on a mission to create a world where we can trust technology by enabling organizations to shift left and build secure applications by design. Our flagship product SD Elements helps organizations to reduce cyber risks by taking an automated developercentric approach to threat modeling secure development and compliance. This combined with our industryleading eLearning offerings allows us to support our customers in accelerating software timetomarket without sacrificing security.

As Senior Technical Support Engineer youll be reporting to the Director Technical Support in our SD Elements Business Unit. We are looking for someone with previous technical support experience that has the organizational skills to address uniquely different and mostly higher tiered support challenges with our SaaS product offering and container based environments. The role has potential to advance into DevOps and/or Development roles and you will be working closely with these teams.

While our ideal candidate would be located in the Greater Toronto Area we are open to candidates across Canada. We are a remotefirst company with a headoffice in Toronto. We dont mandate team members to come in on a particular schedule however if you are local we encourage team members to come into the office to foster connection with their colleagues on a schedule that works for them personally.

What youll do

• You will be the primary SME for customers (SaaS and OnPrem) with a deep understanding of security compass applications
• Become well versed with the application support paradigm and get yourself involved with focusing on helping customers resolve application issues
• Work with cloud and container technologies specifically Kubernetes
• Manage troubleshoot and resolve tier 1 tier 2 and tier 3 level issues
• Pick up Salesforce cases and respond back to our customers ensuring SLAs are met
• Set up and coordinate troubleshooting calls with clients and walk them through the process while building strong relationships with our customers and internal teams.

What youll need to succeed

• 3 years of experience with Linux system administration and Linux command line
• 3 years of working experience with container frameworks such as Docker & Kubernetes and cloud paradigm (AWS or Azure or Google or Private)
• CKA certification is a huge asset or relevant experience in Kubernetes
• Capability to understand complex software and scripts and the mechanisms behind them
• Understanding of Docker Django REST API JSON
• Strong experience with scripting Bash/Shell Python and/or Ruby (read and write)
• Understanding of the IT environment and basics of IT Security

Why Security Compass

• Meaningful Work. We contribute towards making technology in the world more secure and our vision is one of a world where we can trust technology.
• Trust. Its important to us that you trust those you work with and are empowered to be yourself. To build this trust and transparency we encourage open respectful communication.
• Innovation. We encourage you to explore ideas and test new theories both in your work and in your individual career development plan.
• Growth. We make your growth and learning a priority by allocating all our employees with a dedicated learning & growth budget. We give our team members tools and support to be the drivers of their careers and encourage knowledge sharing.
• LifeWork Integration. We create an environment where you can integrate your work with life in a way that makes sense for you with our hybrid or remote working model flexible work hours and unlimited vacation!
• Fun. We could not have good culture without good fun and we dont underestimate its importance. Our casual atmosphere promotes camaraderie fun and helps bring people together.
• Embracing Diversity Inclusion and Equity. We speak up for inclusion and celebrate diversity in thought. Our goal is to create a safe equitable workplace where everyone feels like they belong.

What does the interview process look like

• Phone Interview Youll start with a 20minute phone screen with someone from our Recruitment team to learn more about your background and goals for your next role.
• Technical Interview 1 hour)
• Practical Scenario
• Hiring Manager Interview 1 hour)
• CultureAdd Interview 30minute virtual meeting with either our Chief People & Culture Officer or CEO to learn how your values align with our CCOAR values of Customer Focus Collaboration Ownership Authenticity and Respect.
  
  

Click here to start imagining your future at Security Compass!

Security Compass is an equal opportunity employer. We are committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require any accommodation please inform so that an inclusive and barrier free process can be provided for candidates taking part in all aspects of the hiring process. All information provided will be addressed confidentially.