Transactional Fraud Investigator
Transactional Fraud Investigator
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Salary Not Disclosed
1 Vacancy
Job Description
BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry including banking institutions and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.
PURPOSE
As a Transactional Fraud Investigator you are responsible for the indepth and detailed investigation(s) of potentially fraudulent and or illegal payments processed interbank across multiple payment rails. You will focus on detecting and confirming current Modi operandi patterns and trends with relevant stakeholder(s) while putting your analytical skills to work by examining the data situation(s) and issues to identify escalation movement and emerging fraud trends with the objective of assisting the data science team build the most relevant and high performing rule sets proactively at a network level.
Your role will also include the mapping and drafting of detailed documentation of workflows to ensure internal efficiencies and build upon the foundation of professional services offering. Engaging with Customers will come naturally to you; as well as running datasensitive projects and initiatives end to end.
You will engage with the following stakeholders:
Internal:
Customer Value Management Teams (Electronic Payments Product Owners Card and PayShap Customer Account Management Portfolio Team Cognition (Data Analytics) Service Desk and Marketing
External:
BankservAfrica Customer and Regulators
Your key responsibilities include:
FRAUD AND TRANSACTIONAL RISK MANAGEMENT
Understand the nature of fraudulent or risky transactions and contribute to the development of rule design and use cases in conjunction with the TFM Data Science Team
Drive the investigation into and conduct linkage analysis of transactional data for pattern and trend identification for industry reporting Customer engagements and extension of services
Contribute to the continuous evolution relevance and development of transactional fraud investigations and use cases across multiple payment rails
Contribute to the development of potential transactional risk investigation processes and use cases for Southern Africa
OPERATIONAL PROCESSES
Define workflow and process for functional of service internal
Draft fraud investigation service framework and delivery process for Customer consumption
Draft data process and security policy for functional delivery internally and externally
Ensure registering and tracking of transactional fraud investigation projects on relevant service and tracking systems
Draft standard fraud typology and modi operandi handbook
Scope fraud typology training and draft content and material for consumption
MONTHLY REPORTING
Design statistical comparative typology tracking and reporting
Submit monthly reporting on potential fraud use cases under investigation
Submit detailed monthly confirmed fraud use cases for submission in industry management and bank reporting
Develop online publishing book of work schedule associated content and design
QUALIFICATIONS / KNOWLEDGE
Relevant Professional tertiary qualification
Proficient in standard IT MS packages (Excel and PowerPoint specifically)
Certified Fraud Examiner (desirable)
Certificated AntiMoney Laundering Specialist (CAMS or equivalent) (desirable)
At least one related affiliation and /or membership
Expert knowledge of fraud and financial crime typologies
Expert knowledge of suspicious transactions and modi operandi
Knowledgeable of all payment types and electronic payment processes
EXPERIENCE
3 years experience in transactional (payment) fraud investigations and network analysis
3 years in banking/financial sector and or a sector focusing on payments
Excellent Stakeholder relationship management and interpersonal skills
Excellent communication and presentation skills
Proficient in business writing and fraud use case drafting
Numerate with excellent analytical skills
Familiar with BI software packages (QlickSense)
Experience in fraud prevention software management tools
Examining information/data
Translating payments data into insights
Attention to detail
Problem solving ability
Required Experience:
Unclear Seniority
Employment Type
Full-Time
