Desk Side Support Engineer
Desk Side Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
NSC Global Deskside Engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation configuration application installation troubleshooting incident and request handling.
Responsibilities
- Provide BreakFix and end user support activities as required.
- Installing configuring & troubleshoot hardware and software components for windows workstations to ensure usability by end users.
- Where required provide support for the Manufacturing ShopFloor handhelds laptops and scanner devices.
- Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
- Provide smart Hands and Feet support for Technology team on demand.
- Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
- Provide physical access to vendors on demand for site/Communication rooms IDF/MDF/MMR and Data Center/Server room.
- Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
- Coordination for cable patching with Vendors or enable on demand.
- Ensure basic Network connectivity (LAN) WiFi access / Video Tandberg / Printer/ Voice are available at site.
- Manage IT Asset lifecycle management for the location/region including asset collection coordination with vendor secure storage labelling imaging allocation recovery hygiene validation disposal and system updates.
Qualifications
Hard Skills:
- Minimum 2 years desk side support services.
- At least C1 German and B2 English knowledge.
- Strong understanding of MS Windows Operating Systems working experience of MS Office and basic business application.
- Basic knowledge of networks telecom and compute/storage.
- Advanced knowledge of MacOS & iOS MacOS imaging & endpoint deployment environment & administration.
- Advanced knowledge of mobile device support.
- Familiarity with manufacturing lab or distribution center IT equipment (scanners printers rugged tablets PCs attached to specialized test equipment PCs used on the manufacturing line etc..
- Knowledge / Experience with IT systems and devices in manufacturing and lab environments.
- Experience in supporting overall manufacturing / lab IT systems and IT devices.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center.
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
- Basic understanding of policy user certificates and keychains design management and deployment.
- Should have practitioner level knowledge in SCCM 2012 and O365.
- Knowledge / Understanding of GMP and GxP.
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management.
Soft Skills:
- Strong Analytic/Troubleshooting Skills along with Communication Skills.
- Strong Customer Support Skills
- Advanced communications skills to work with multiple teams and/or OEMs on high priority issues.
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident.
- Strong focus on quality and attention to detail.
Employment Type
Full-Time
