Technical Support Engineer

Are you in a technical support or systems administration role and looking to kickstart your career within global technology business At PaperCut support is more than just fixing issues and receiving phone calls it is important to our engineering-driven ethos.

Our relationships with our customers have been guided by exceptional technical support and is core to PaperCuts success. This customer-first attitude with a focus on technical excellence has converted some of the toughest most cynical SysAdmins into our biggest advocates.

Reporting to the Regional Support Manager this is a full- time hybrid role based in our Portland office 3 days per week.

Some of the things youll do...

• You will solve issues thinking customer-first problem solving and resolution.

• You will interact via phone email web chat and forum support.

• You work as a part of the global support flow working with our teams in Australia and the UK.

• Youll assist channel partners with the PaperCut products scripting and print domain questions.

• You will consolidate feature feedback from customers and attend product planning meetings to represent customers.

A little about you...

• You have a background in Systems Administration or have worked in a Support Engineering role dealing with complex software tickets and have strong networking knowledge.

• You ideally have a degree in IT or related field and/certifications such as Network and CompTIA A.

• You love to resolve technical issues for customers ensuring customer satisfaction.

• You know the difference between a static IP address and a DHCP reservation - and know not to use either of those terms when youre talking to a non-technical user.

• You have exposure to cloud platforms and have ideally worked on SaaS based applications.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

What else you can expect from us

• Were led by our values in everything we do - Caring Honest Intelligent and Nimble (CHIN).
• We are proud to be a true hybrid workplace that supports both in-person connection and flexibility.
• Our office right by Pine Street Market has unlimited espresso coffee at our in-house cafe. Well even train you to be a barista as we value quality in everything we do.
• PaperCutters are eligible for an annual bonus where we Share the Success of our collective achievements.
• You will get access to a full suite of benefits on day one including great medical and workers compensation coverage 401(k) with matching contribution four weeks paid vacation generous parental leave sick and volunteer leave longevity leave (extra 5 days paid leave after every 5 years) and more.
• Empowered development options with a spend-as-you-like annual training budget.
• Our Diversity Equity Inclusion and Belonging programmes are highly visible day-to-day.

More about PaperCut

We like to say were the most exciting company in the most boring part of IT. Were an award-winning market leader in Print Management solutions.

Proudly B-Corp Certified PaperCut helps hundreds of millions of people around the globe to minimise waste while having a secure and easy printing experience. Simply put our code saves trees and in our 25 years we have saved 360000 trees and counting. Now through our Forest Positive programme PaperCut Grows we help customers turn their printed pages into newly planted trees.

Now is an exciting time to join PaperCut as we accelerate the transition of our product suite to cloud and beyond.

Our commitment to you
Our hiring process lets you show off the very best version of yourself while learning all about us at the same time. Our pinky promise is a candidate experience thats enjoyable thorough and fair. Thats our way of inspiring the worlds brightest minds to become PaperCutters.

As an equal-opportunity employer that values diversity and inclusion we proudly encourage people from all walks of life to apply (even tea drinkers). We do not discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as someone with a disability or other applicable legally protected characteristics.

PaperCut is a proud 2025 Circle Back Initiative Employer we commit to responding to every applicant.

Remote Work :

No

Employment Type :

Full-time