Desktop Support Engineer Intern
Desktop Support Engineer Intern
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Job Description
Product & Technology Overview
Our Chief Information Officer (CIO) leads the technology function and our Chief Product leads the product function. We invest heavily in product data and technology capabilities enabling us to deliver our clients innovative products solutions and deep market intelligence.
The Product & Technology (P&T) Group is a talented team of product managers designers engineers architects technologists business analysts and change specialists with entrepreneurial and innovative mindsets.
We hire curious creative and diverse people from different industries to challenge our thinking including many people from outside the financial sector.
P&T is a growing team of people on a mission to provide industry-leading products and services to our clients in a highly competitive and hyper-growth market and to give the entire business the right solutions to operate smoothly and from anywhere.
If you want to be at the forefront of delivering the best products and technology services in the investor research market working in a fast-paced environment with freedom and empowerment to learn and grow with great perks and flexible working then Third Bridge could be a fulfilling career for you!
Responsibilities
- Provide excellent customer service
- Responsible for new joiner technical onboarding process
- - Set up accounts
- - Necessary equipment
- Update asset inventory
- - Support teammate to deliver new starter Technical inductions
- - Responsible for leavers technical offboarding process
- - Close accounts
- - Liaise with Workplace Support for return of equipment
- - Reconfigure returned machines to be ready for repurposing
- Update asset inventory
- Update accounts based on internal promotions & changes
- Provide 1st line technical support covering all areas of IT (Software / Hardware) deployed
- - Desktop Support Engineer InternIncluding triaging issues and gathering relevant information. e.g. from logs or establishing WiFi connectivity strength
- 1st point of contact for all office queries & issues
- Equipment requests such as headsets mice keyboards etc
- Manage desk configuration and changes including meeting rooms
- - Start of day checks for shared spaces e.g. Meeting rooms
- 1st line Ticket Queue management
- -Where necessary reassign to the correct groups e.g. Legal Compliance Finance and etc.
- New Hardware
- - Confirm receipt of deliveries
- - Asset Inventory up to date
Qualifications :
Skills
Some 1st line support experience is desirable
Be communicative and work best in a partnering approach to work colleagues
See and communicate with business stakeholders as partners with a common goal
Thrive in a fast-changing environment and be dedicated to continuous improvement
Familiarity with macOS / Windows OS
Familiarity with email calendar & instant messaging applications
Qualifications
Fluent in English
At least 4 days per week continuously 3 months is required
Opportunity to
Transfer as full time employee after graduation
Additional Information :
The successful candidate must by the start of the employment have permission to work in the country they are applying.
We know that to be truly innovative we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role please apply anyway and we will be happy to consider your application.
Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
