Collections Officer
Collections Officer
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Job Description
Collection Officer Victoria
Healthscopes Victorian Centralised Billing and Collections Hub is looking to employ a Collection Officer to join their busy team. The primary purpose of this role is to manage a portfolio of fund and patient related debt as per Healthscope payment terms whilst maintaining the highest standard of customer service and industry leading standards.
You will have excellent communication and customer service skills as well as the ability to work both autonomously and within a team to achieve individual and team objectives.
The role is based at The Victorian Rehabilitation Centre Glen Waverley and is Full Time
Key Responsibilities will include:
Ensuring that Collections processes are adhered to in line with management guidelines and in line with One Healthscope approach.
Daily follow up of overdue invoices with relevant Funds
Investigation of unresolved disputes with Healthscope Hospitals ensuring timely issue resolution to mitigate aged debt.
Assisting with EndtoEnd collection activities for Patient Debt including outbound and inbound telephone calls; and any other collection tasks as instructed.
Build strong stakeholder relationships and building trust and service confidence for the Hub.
Ad hoc tasks and other relevant duties as directed by management.
Selection Criteria includes:
Strong stakeholder management skills.
Experience in all aspects of the Collection function.
Reconciliation skills will be highly regarded.
Ability to work autonomously and collaboratively in a team environment.
Worked to deadlines under pressure and planned and prioritised in a fastpaced environment.
Medium excel skills highly regarded.
Why Healthscope
When you join Healthscope you become part of our Community of Care. Our people are at the heart of our organisation no matter the role every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia our 42 sites are supported by our central Support Office enabling them to provide an exceptional experience for the communities we care for.
Flexibility to work across one or multiple hospitals across our network.
Discounted health insurance (noncasuals only)
Continuous professional development education & support provided to encourage growth
We pride ourselves on working with talented passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.
Come and be the difference in our patients lives.
Enquiries should be directed to:
Andres Leal (Vic/TAS Billing and Collection Hub Manager) by email
Applications close by 25th April 2025
Required Experience:
Unclear Seniority
Employment Type
Full Time
