Training Manager

This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the companys overall benefit.

POSITION WILL BE RESPONSIBLE FOR:

The training manager will be a key role in overseeing the design development implementation and content standards of all training related to internal technicians and external customers. This position will oversee development of effective training classes workshops syllabus development and trainee testing protocols. The top candidates will be innovative strong decisionmakers and outstanding facilitators of learning development and change with a technical background and deep understanding of training content development best practices. This position is expected to be a strategic thinker with a high degree of organizational and time management skills. Must also have excellent research skills with the ability to multitask and adapt in a fastpaced environment.

ESSENTIAL RESPONSIBILITIES:

• Develop internal and external training syllabuses and testing to ensure customer can see a step increase in their employees ability/productivity from each training class/workshop.
• Along with feedback from the Field Service team identify and assist in addressing the training needs of the internal organization through job analysis career paths consultation with managers and subject matter experts. Develop onboarding process for new Technicians and other technical employees part of Lifecycle Services.
• Develop and facilitate classes/workshops video seminars and consultative products.
• Develop individualized and group training programs that address specific business needs.
• With the help of subject matter experts develop training standards manuals workbooks training collateral and implement effective and purposeful training methodologies.
• Ensure regular occurring industry leading training classes/workshops to a variety of technically adept trainees.
• Coordinate with Duravants fellow operating companies on content development and lead global efforts of standardization of Foodmate related equipment training.
• Effectively manage training budget and revenue to ensure ongoing business and departmental growth.
• Evaluate organizational performance to ensure that training is meeting customer and business needs and improving performance.
• Assess trainers and trainees skills performance and productivity to identify areas of improvement in all areas of the department.
• Drive brand values and philosophy through all training and development activities.
• Keep abreast of training trends developments and best practices.
• Effectively utilize available software tools and other resources which include but are not limited to: CRM system Bill of Material system machine manuals assembly drawings part drawings etc.
• Provide input for Eblast topics:
  • Utilize Eblast responses as opportunities and work with Inside Sales Representatives to ensure seat utilization and online product sales.
  • Track and report success of sales made from all methods including Eblasts.
• Coordinate followup to customers that purchase training to ensure long term relationship.
• Generate new ways to drive revenue improve EBITDA and improve operational efficiencies through effective growth of training content and class availability.
• Assist in development of promotional materials and of marketing plans to ensure revenue growth and continuously improved competitive position.

POSITION SPECIFIC COMPETENCIES:

• Customer Focus
• Communication proficiency
• Professional and customer friendly telephone manner
• Teamwork
• Technical Knowledge
• Accuracy of order processing
• Computer proficiency Office 365 CRM (Salesforce Entytle SyteLine)
• Proficiency in multitasking in a fastpaced environment

POSITION REQUIREMENTS:

• Bachelors degree in a related field or equivalent experience.
• Excellent written verbal and interpersonal communication skills.
• Track record in developing and executing successful training programs and business growth.
• Critical thinker with innovative problemsolving skills.
• Highly computer literate with proficiency in MS Office and related business and communication tools.
• High degree of organizational and time management skills for self and direct reports.
• Strategic and creative mindset.
• Meticulous attention to detail.
• Ability to manage others.
• Travel up to 25.
• Knowledge of machines and machine components.
• Prior experience in a manufacturing environment preferred.

PHYSICAL REQUIREMENTS:

The employee is often required to sit for long periods of time and use their hands and fingers in order to use computer equipment handle paperwork use the telephone and work with productrelated components. The employee is occasionally required to stand walk and reach. Occasional need to lift up to 50 pounds. The noise level is usually quiet to moderate but can be excessive in manufacturing and processing environments. Vision abilities required by this job include color and close vision. The employee is occasionally exposed to mechanical parts and vehicles. Occasional travel in an airplane and automobile required.

WORK ENVIRONMENT:

The position is an officebased position with visits to the manufacturing area. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Foodmate maintains a drugfree workplace is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race color national origin religion ancestry sex (including pregnancy childbirth and related medical conditions) age marital status disability veteran status sexual orientation gender identity or expression and other characteristics protected by law. The EEO is the Law poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should contact Foodmate Human Resources Department to request accommodation. In addition to federal law requirements Foodmate complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. Must satisfactorily pass background check postoffer drug screen and physical prior to employment. Foodmate participates in EVerify.