Client Relationship Manager
Client Relationship Manager
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Job Description
Job Description
Job title: Client Relationship Manager
Salary: up to 37000
Location: Peterborough mostly remote
Were looking for a dedicated Client Relationship Manager to be the main contact for our corporate clients fostering strong relationships and ensuring client satisfaction.
Responsibilities:
Serve as the primary contact for corporate clients managing communication and addressing inquiries.
Build and maintain relationships with key stakeholders within client organizations.
Coordinate issue resolutions and service escalations working with internal teams as needed.
Monitor client satisfaction gather feedback and proactively improve service quality.
Review and update Service Level Agreements (SLAs) annually and create new SLAs when necessary.
Document and manage service changes ensuring costs are communicated and agreed upon with clients.
Lead service meetings per SLAs tracking actions and followups.
Support onboarding of new clients to establish strong initial relationships.
Requirements:
Strong communication skills both written and verbal with the ability to engage various stakeholders.
Clientfocused with a proactive solutionoriented mindset.
Ability to handle multiple relationships and tasks independently and as part of a team.
Adaptable with a positive approach to client needs and challenges.
Knowledge of savings and investment products is a plus.
#LIPB1
Required Experience:
Manager
Employment Type
Full-Time
