Field Service Manager
Field Service Manager
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Job Description
About Optimus Technologies
Optimus Technologies is a clean energy technology company based in Pittsburgh PA. Optimus manufactures the Vector System an advanced fuel system technology that enables diesel engines to operate on 100 biodiesel. The Vector System is designed for medium and heavyduty fleet applications where emissions reductions are challenging or impossible to achieve in a costeffective manner through other means. The Vector System integrates into existing operations to facilitate a seamless transition to lowcarbon fuels.
Optimus Vector System is in use with leading municipal and private fleets throughout the country enabling them to achieve nearzero carbon emissions while reducing their fuel and fleet operating costs.
Find out more at optimustec on Twitter Facebook and Instagram.
Job Description
Optimus seeks a dynamic organized customer focused Field Service Manager to help us to reach our bold growth goals assisting fleets in reducing their carbon emissions and achieving environmental sustainability goals. This role will be responsible for leading and supporting the work of a team of Field Service Technicians in performing efficient and effective work installing and supporting the Optimus Vector and SMARTFuel systems.
To succeed in this fulltime salaried $100800$111200 role candidates need a mix of technical logistical and interpersonal skills to help the Field Service Team focus on their highestpriority tasks. Based primarily in Pittsburgh with up to 50 travel the Field Service Manager will oversee workforce planning for installations campaigns and open service tickets. This includes scheduling labor assigning the right people to tasks managing tools inventory and travel logistics and facilitating training and performance management. The Manager will also serve as the primary Field Service representative on internal teams run effective vehicle campaigns act as a technical expert to support the team in resolving complex mechanical issues and continuously improve operations and team engagement.
Optimus is a fastgrowing technology company; all employees must be selfdirected and capable of managing multiple duties within the company. This position will allow for a wide range of growth and new opportunities in a flexible and evolving work environment.
Optimus is proud to be an equal opportunity employer. People of color LGBTQ people people with disabilities veterans and members of other historically disenfranchised groups are strongly encouraged to apply. If you are unsure about being qualified for this position after reading the responsibilities and requirements please apply anyway! We are most excited to work with individuals who learn quickly and have a passion for clean energy solutions.
Responsibilities
- Lead Field Service workforce planning to include: forecasting developing managing labor schedules to ensure optimal workforce allocation; Matching the right personnel to each job based on skills experience project demands and service requirements and assess and track technician competencies related to the Optimus Technologies products.
- Ensure timely costeffective availability of necessary tools equipment and parts inventory for service and maintenance activities.
- Recruit onboard and retain top talent to build a strong adaptable service team. Cultivate a highperformance culture through leadership motivation and engagement and drive accountability through clear KPIs performance reviews and continuous feedback.
- Monitor team travel ensuring efficiency worklife balance whenever possible costeffectiveness and compliance with internal travel policies while ensuring adequate coverage for urgent and highpriority service needs
- Work in coordination with Customer Success team to coordinate effective professional communication and logistics for equipment and personnel involved in coordinated customer site visits for installations maintenance and diagnostic work. Monitor customer feedback and service metrics to ensure highquality repairs and issue resolution.
- Implement Optimus training programs for field service technicians and ensure top tier service through ongoing performance management coaching and mentorship. Establish and track related KPIs recommending upgrades to training and documentation and necessary. Develop and refine service protocols to reduce repeat service calls and maximize uptime.
- Serve as a technical support expert for diagnosing and resolving mechanical and electrical issues by assisting staff with troubleshooting repairs and preventive maintenance when they are unable to efficiently and effectively resolve issues independently. Define and track KPIs for technician efficiency firsttime fix rates and customer satisfaction. Identify and eliminate bottlenecks in service processes to streamline operations.
- Ensure adherence to industry best practices safety protocols and company standards.
- Act as the primary liaison between Field Service and internal departments (application engineering production customer success operations etc. advocating for team needs and ensuring smooth communication of all necessary information between internal and field staff.
- Leverage field insights to enhance product design streamline service processes and drive operational efficiency.
- Continuously refine field service workflows implement best practices and recommend improvements to products and training materials based on data analytics of service metrics. Identify where gaps exist and implement technology solutions (e.g. digital work orders remote diagnostics) to enhance service quality fostering a datafirst approach to decisionmaking and continuous improvement.
- In partnership with Customer Success plan execute and track service campaigns recalls and fleetwide upgrades to ensure timely completion and effectiveness.
Qualifications & Experience
- Proven leadership experience with 5 years of successfully managing and mentoring field service teams specializing in diesel engines and related mechanical/electrical systems.
- 5 years of experience with diesel engines including troubleshooting diagnostics and repairs with a focus on resolving complex mechanical and electrical issues.
- At least 3 years of experience in directly building and managing labor schedules tool inventory and travel logistics for decentralized field teams.
- Experience in implementing training programs and managing performance for field technicians specializing in diesel engines.
- Indepth knowledge of industry best practices safety protocols and compliance standards specific to diesel engine service and maintenance.
- At least 3 years of experience collaborating with crossfunctional teams (e.g. engineering production customer success) in a diesel engine service environment.
- Passion for clean energy solutions including a focus on sustainable diesel engine technologies and efficiency improvements.
- Willingness to travel up to 50 for onsite support and field service coordination.
- ASE certification and active participation in industry councils and associations preferred (e.g. ATAs Technology and Maintenance Council NAFA etc.. Degree in relevant field or equivalent experience.
- Familiarity with diesel engine fleet management software and tools for scheduling inventory management and performance tracking.
Other Job Requirements
- Frequent physical activity such as bending climbing twisting and lifting tools parts and materials (up to 70lbs)
- Lifelong commitment to learning and consistent interest in expanding ones skillset
- Work occurring in a variety of environments including but not limited to: office outdoor warehouse and shop conditions
- Ability to work around a variety of particulates lubricants and chemicals
- Valid drivers license with acceptable driving record; CDL a plus
- Significant domestic travel is required 75
- Flexible hours of operation
Other Job Requirements
- A passion for alternative energy solutions
- Must possess a commitment to lifelong learning
- Frequent physical activity such as bending twisting standing and lifting of tools parts and materials (up to 50lbs)
- Exposure to outdoor warehouse and shop working conditions
Required Experience:
Manager
Employment Type
Full Time
