CzechSlovak Customer Service Advisor
CzechSlovak Customer Service Advisor
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Job Description
Are you fluent in Czech/Slovak
Do you want to gain experience in Customer Service
ManpowerGroup Greece on behalf of its client is looking for Czech/Slovak Speakers.
Our client is a global BPO leader in customer support providing customized strategies for innovative brands.
Location:Athens
Working Model:hybrid
You will be reporting to Customer Service Supervisor
What you will do:
As a Czech/Slovak Customer Advisor you will be responsible for providing exceptional customer service and resolving inquiries from customers through various channels such as phone email and chat.
More specifically:
- Identify and assess customers needs to achieve satisfaction
- Provide accurate valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and callhandling quotas
- Keep records of customer interactions process customer accounts and file documents
- Follow communication procedures guidelines and policies
Requirements
- Fluency in Czech/Slovak language (C1C2 level).
- Previous experience in customer service will be considered as an asset.
- Tech savvy/Knowledge of MS office tools.
- Proficient English Skills (Oral &Written).
- Enthusiastic patient empathetic multitasking and communicative.
Benefits
- Competitive Salary.
- Indefinite Contract with the company.
- Career Development Opportunities.
- Participation in Private Medical Insurance Program.
- Rewarding Bonus based on employee performance.
- Laptop and headsets provided by the company.
- Flexible working hours.
Recruitment Process:
- If you are interested in this role feel free to apply directly. Our consultants will contact the candidates who meet the profiles requirements to arrange an interview.
- As for the next steps there will be 2 more interviews with the client either in person or online.
Required Experience:
Unclear Seniority
Employment Type
Advisor
